** IT Protocol for Safe Support during Covid-19

The Office of Information Technology team is here to serve you both remotely and in person.

Remote Support

  1. To receive support email itsupport@rivier.edu or call x8469.
  2. A member of the team will contact you to assist with the issue.
  3. The team member may login to your system remotely to assess the situation.

In Person Support

If you need in person support, please follow the guidelines below.

  1. Make an appointment for your service by requesting an appointment by emailing ITsupport@rivier.edu
  2. Once you arrive in the office please follow the procedure below:
    • Please stand behind the line and describe your problem to the tech.
    • If the tech needs to use your device, slide it under the plexiglass.
    • The tech will wipe it down with alcohol before working on it.
    • The tech will work on the computer.
    • After he/she is finished the machine will be wiped down again.
    • Please pick up your device through the hole in the plexiglass.

If  you need training, we have set up a piece of plexiglass between two chairs. The tech will invite you in for the training.

How to Submit a Work Ticket

24/7 Help Desk Support: Call (603) 897-8469 to reach our 24/7 Help Desk Support for technical issues.

Our Help Desk provides:

  • Experienced staff trained in both technical support and customer service
  • Quick resolution of most calls involving password resets, login, or network connectivity.
  • Assistance with basic email, course management system, and desktop application questions.
  • A single place to call about technology issues that affect your class in session.
  • An always-available point of contact to notify us of system issues.

Create an instant Work Order: Email to create an instant work order. Include the following:

    • Your name
    • Contact number or email address
    • Detailed information on your service needs

The Office of Information Technology is located in Sylvia Trottier Hall, Room 200. Office hours are Monday through Friday 8:30am-5:00 pm.