Current Alerts

June 9, 2022 – Intermittent Internet Issues – Resolved

We are currently experiencing intermittent issues with the Interntet.

  • Systems Impacted: All Internet services – email, web, etc.
  • Systems Not Impacted:  CAMS, Great Plains, Powerfaids
  • Date:  June 9
  • Action You Must Take:   patience

June 7, 2022 – University Main Phone Number Down

We are currently experiencing issues with the main phone number.

  • Systems Impacted: Inbound calls to main number 603-888-1311
  • Systems Not Impacted:  All other inbound calls
  • Date:  June 7
  • Action You Must Take:  Do not share this number with someone as a main number until it is resolved.

May 23, 2022 – G Suite Account Migration Request

If you received an email from IT and/or Google asking you to migrate your account to G Suite for Education, please follow the instructions outlined in those messages. This is a legitimate request and is necessary for all employees.

  • Systems Impacted: Rivier Employee Google Accounts (Google Docs, Sheets, Drive, Forms, etc.)
  • Systems Not Impacted: Rivier email, personal Google/Gmail accounts, OneDrive
  • When: Complete the migration by 7/1/2022
  • Action You Must Take: Complete the migration by 7/1/2022 — Contact itsupport@rivier.edu with any questions

April 25, 2022 – Great Plains Upgrade -GPWeb –Requisitions/ Purchase Orders – Resolved

The Dynamics GP system was be updated, over the weekend.  We are receiving calls concerning issues with entering purchase orders.  We are aware and working on the resolution.

During this time, you may not be able to access the Requisitions System (GP Web), and entered Requisitions will not be able to be processed.  Please plan accordingly.

  • Systems Impacted: Dynamics GP/GPWeb/
  • Systems Not Impacted: No impact for users on campus or in classrooms/labs. All other systems (CAMS, Canvas, email, etc.) are functional.
  • When: 4/25/2022
  • Action You Must Take: None – let itsupport@rivier.edu if you are experiencing problems

April 22-24, 2022 – Maintenance Window – Great Plains Upgrade – Complete

The Dynamics GP system will be updated, starting at 1pm on Friday, 4/22/2022 and continuing on through Sunday.

During this time, you will not be able to access the Requisitions System (GP Web), and entered Requisitions will not be able to be processed.  Please plan accordingly.

  • Systems Impacted: Dynamics GP/GPWeb/ Report Viewer
  • Systems Not Impacted: No impact for users on campus or in classrooms/labs. All other systems (CAMS, Canvas, email, etc.) are functional.
  • When: 4/22/22 1pm – 4/24/22 6pm
  • Action You Must Take: None

April 15-17, 2022 – Maintenance Window – Great Plains Upgrade

The Dynamics GP system will be updated, starting at 1pm on Friday, 4/15/2022 and continuing on through Sunday.

During this time, you will not be able to access the Requisitions System (GP Web), and entered Requisitions will not be able to be processed.  Please plan accordingly.

  • Systems Impacted: Dynamics GP/GPWeb/ Report Viewer
  • Systems Not Impacted: No impact for users on campus or in classrooms/labs. All other systems (CAMS, Canvas, email, etc.) are functional.
  • When: 4/15/22 1pm – 4/17/22 6pm
  • Action You Must Take: None

March 29, 2022 –  New version of Zoom on VDI System – may need a reboot

A new version of Zoom has been pushed to the VDI clients.  If you are receiving the error ” Your Zoom Plugin version is greater than the installed Zoom VDI client…” you need to reboot.

  • Systems Impacted: VDI Zoom sessions
  • Error:  When using zoom – “ Your Zoom Plugin version is greater than the installed Zoom VDI client…” and Zoom is not performing properly
  • When: March 28
  • Action You Must Take: Reboot your system

March 28, 2022 – Horizon Client (VDI) Access Outage from Off Campus for Computer Science Students

The IT department is aware of an issue affecting access to Horizon Client (VDI) from off campus for computer science students.

  • Systems Impacted: Horizon Client (VDI) from off campus – Computer Science Pool
  • Systems Not Impacted: No impact for users on campus or in classrooms/labs. All other systems (CAMS, Canvas, email, etc.) are functional.
  • When: Starting around 9 AM
  • Action You Must Take: Use the HTML browser version to access the Rivier VDI pool. https://vdi.rivier.edu/

March 16, 2022 – Horizon Client (VDI) Access Outage from Off Campus – Resolved 3/16 at 12:00 p.m.  

The IT department is aware of an issue affecting access to Horizon Client (VDI) from off campus. We are at the early stages of determining what is causing the issues. We will provide an update when we have more information.

  • Systems Impacted: Horizon Client (VDI) from off campus
  • Systems Not Impacted: No impact for users on campus or in classrooms/labs. All other systems (CAMS, Canvas, email, etc.) are functional.
  • When: Starting around 9 AM
  • Action You Must Take: Most Rivier resources do not require Horizon Client. Please use the web resources on the Rivier homepage at https://rivier.edu under Quick Links.

March 10, 2022 – Campus-wide Network Issues — Resolved

The IT department is aware of an issue affecting campus resources. We are at the early stages of determining what is causing the issues. We will provide an update shortly.

  • Systems Impacted: Phones (including emergency blue light phones), Printers, File Shares, CAMS, Wi-Fi, Password Reset Portal, etc.
  • Systems Not Impacted: Email, Canvas, OneDrive file access, Horizon Client VDI, Xfinity TV
  • When: Starting around 4:30 PM
  • Action You Must Take: Nothing at this time
  • Update 5:10 PM: We have determined the cause of the issue to be a networking component failure in the datacenter. We are working on a resolution. Next update at 5:30 PM.
  • Update 5:30 PM: We are engaged with vendor support. They are gathering more information about our environment.
  • Update 6:00 PM: We are engaged with vendor support. Next update 7:00 PM.
  • Update 7:00 PM: We are engaged with vendor support. Next update 8:00 PM.
  • Update 8:30 PM: We are engaged with vendor support. Next update 9:00 PM.

Update 9:00 PM: All systems are back online. The faulty networking equipment has been removed from the network. If you are still experiencing issues and have already restarted your device, you may submit a support request by emailing itsupport@rivier.edu. Thank you for your patience this evening!

March 4, 2022 – Phishing Email – Kindly indicate …

A phishing scam is circulating around Rivier mailboxes. Please report using Phish Alert Button or delete.

  • Subject Line:  Kindly indicate!!!
  • Sender:  ipayne@rivier.edu
  • Action You Must Take: Do not open the link or enter any data into the form. Please report using Phish Alert Button or delete.
  • If you already entered data into the form, please reset your password and contact itsupport@rivier.edu for further instructions.

February 17, 2022 – Campus-wide Intermittent Printer Issues — RESOLVED

The IT department is aware of an issue affecting campus printers across campus. We are at the early stages of determining what is causing the issues. Printers may intermittently appear as offline. If you have trouble printing, wait 10-15 minutes and try again. Please be sure to cancel any old documents in the print queues so you do not inadvertently print excess copies.

At this time, we believe only employee printers are affected and student printing is still available.

  • Intermittent Employee Printer Issues
  • Systems Impacted: Staff and Faculty printers and copiers
  • When: Intermittently starting evening of February 16
  • Action You Must Take: If printers appear offline or do not print, try again in 10-15 minutes. Limit printing.
  • Update 2:45 PM: The issue has been resolved. If you are still having trouble, please try restarting your desktop, your printer, or both. If that does not resolve your issue, please email us at itsupport@rivier.edu.

February 10, 2022 – Unsupported Email Clients Notification

The IT department has notified several dozen members of the Rivier University community that they may be using an unsupported email connection method. This is a legitimate alert.

  • Basic Authentication Alert
  • Subject Line: *** IT Alert: You May Be Using An Outdated Email Client
  • Sender: Carlone
  • Action You Must Take: Please follow the instructions in the email. Contact itsupport@rivier.edu if you have any questions.

February 8, 2022 – Phishing scheme – email from ITHelpdesk@gmail.com

Phishing coming from “IT Helpdesk” that appears to be sharing a document from Sister Paula.

  • Phishing Email
  • Subject lines:  Document shared with you
  • Senders: ithelpdesk536@gmail.com
  • Phish Alert Button: Report as phishing
  • Action You Must Take: Please delete the messages and do not reply or open the link.

February 4, 2022 – University VDI Pool Upgraded

The University Pool has been upgraded with the following features.

The following has been updated on the University Pool

  • Windows 10 20H2 Latest Updates
  • Updated all the software applications
  • Update Print Balance Software pop up at the top of screen
  • VDI Optimization for better performance

 

  • Systems Impacted:  University Desktop Pool
  • When:  Friday, February 4, 2022
  • Action You Must Take: Enjoy the new system

January 5, 2022 – Telephone system down 8:00 p.m. – 9:00 p.m.

The phone system on campus will be down as we perform maintenance.

  • Systems Impacted:  Internal and external phone calls on the campus phone system
  • When:  Wednesday, January 5 – 8:00 p.m. – 9:00 p.m.
  • Action You Must Take: Do not use a campus phone during this time.

December 28, 2021 – Encrypted Email Issues – RESOLVED

Microsoft has reported that recipients of encrypted email may not be able to open the messages. Microsoft is testing a fix, and this should be resolved soon.

  • Systems Impacted: Encrypted Email
  • When:  Tuesday, December 28 starting around 8:30 p.m.
  • Action You Must Take: Wait for Microsoft to fix the issue. If you are a recipient of an encrypted email, you may be able to open the email using the “One Time Password (OTP)” option.

December 15, 2021 – Email Issues — RESOLVED

Microsoft is currently experiencing technical difficulties with O365 products including email. Some people may not be able to login, others may not be able to send emails.

  • Systems Impacted: Email, Outlook client and web client.
  • When:  Wednesday, December 15 starting at 9:30 p.m.
  • Action You Must Take: Wait for Microsoft to fix the problem

December 15, 2021 – PSA – Watch out for SCAMS in Email, Social Media, Text Messages and Phone Calls during the Holiday Season

Season’s Greetings from the Rivier University IT Department!

From travel, to shopping, to fitting in that one last get-together, the holidays are the busiest time of year for everyone, especially cybercriminals. Hackers know surges in online shopping, holiday travel, and time constraints can make it easier to catch users off their guard with relevant schemes.

Please watch the following video and view the helpful tips below to stay safe this holiday season.

https://rivier.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=e7a39edb-0cd4-40e7-bd80-adfe0164e596

December 14, 2021 – Microsoft Email Outage/Incident — RESOLVED

Microsoft has notified us that there is an issue with its email system. Rivier University email is impacted. Messages you send may be delayed or not received by the recipient. This is an issue that the University IT department cannot control. We will continue to monitor this incident and post an update if the issue persists for more than a few hours.

  • Systems Impacted: Rivier Email. Outbound mail may be delayed, even if it shows up in your Sent Items folder.
  • When:  Tuesday, December 14, 2021 3 PM – 9 PM (resolved)
  • Action You Must Take: Use alternative communication methods: Text, Canvas, phone, Zoom, etc.

Update: Microsoft confirms that issue has been resolved, and all queued mail is flowing. It may be another few hours before the backlog of queued email makes it to its destination.

December 14, 2021 – VDI / Horizon Client Maintenance @ 9 PM — COMPLETED

We will need to perform emergency maintenance on the systems that support Horizon Client and the VDI computers in the computer labs, library and offices.  This may result in the systems going down for 5 minutes. If you are working on these systems during this time period, make certain to save your work.

  • Systems Impacted:  Horizon Client and lab/library/office VDI computers; student printing may also be affected
  • When:  Tuesday, December 14, 2021 from 9:00 p.m. – 9:30 p.m. (5 minutes during this time period) (resolved)
  • Action You Must Take: Systems will be down during this window; please plan accordingly: save your work and be prepared to be logged out/sign back in again.

December 9, 2021 – Scheduled Maintenance (CAMS, MyRiv, eFaculty) — COMPLETED

  • Purpose:  Scheduled Maintenance on CAMS systems
  • Systems Impacted:  CAMS, MyRiv, eFaculty
  • When:  Thursday, December 9, 2021 from 5:30 p.m. – 7:30 p.m.
  • Action You Must Take: Systems will be down during this window, please plan accordingly.

November 3, 2021 – VDI / Horizon Client Outage — RESOLVED

IT is aware of an issue affecting Horizon Client and VDI both on and off campus. Service has already been restored for some users (mostly thin client users), but some users may still be unable to sign in (mostly zero client users). IT has an understanding of the issue but is working on a resolution for the remaining users affected.

If you are on a VDI box (thin or zero client), do not log off. Only users who log off will be unable to log back in.

Students and faculty who are off campus can continue to use email, Canvas, and other Rivier resources directly. These services are unaffected.

Update 1 (3 PM):

Zero client users can use this temporary workaround. On the “Server” page, manually type vdi.rivier.edu and press Connect:

You will receive a certificate warning. Simply press Continue. You should be taken to the normal login screen:

Update 2 (5:45 PM): Issue has been resolved. If you continue to experience issues with your classroom, lab, or office system, please email us at itsupport@rivier.edu.

October 21, 2021 at Midnight – 1:30 – Internet May be Down

The University Internet Service Provider (ISP) has scheduled emergency network work to be performed Thursday October 21 from midnight – 1:30 a.m.  During this time access to the Internet may not be available. Please plan accordingly.

  • Internet Down
  • Purpose: ISP repairing circuits
  • Systems Impacted:   From on-campus – Internet, Email, Zoom, Canvas, OneDrive,  Streaming,  Video Games
          • From off -campus – access to the Horizon Client
  • Action You Must Take: Save your work. Prepare for the Internet outage. Systems should return to full functionality without a restart, but consider restarting your PC or device if you continue to have network trouble after 1:30 AM.

October 19, 2021 – IT Help Desk Relocated Today (Tuesday) to Library

Due to a heat issue in the IT suite, the help desk has relocated temporarily to the library reference area. Please find members of the help desk in the big open room to the right as you walk in.

October 4, 2021 – Outlook on the web (Email)

Microsoft has acknowledged an issue with Outlook on the web for all of its users across the globe and across all organizations. They have already started to deploy a fix. In the meantime, the Outlook desktop client and Outlook Mobile mail clients appear to continue working. Additionally, all other Rivier University online resources are functioning normally.

To stay updated on this incident, please check the Microsoft Office Service Status page.

September 27, 2021 – Respondus Lock Down Browser with Chrome Books

To all faculty members and students using Chromebooks with LockDown Browser:

LockDown Browser for Chromebook has exited the beta phase and is now available as a final release. The Chromebook extension additionally supports the Respondus Monitor proctoring application.

After September 30, 2021, the Kiosk mode for LockDown Browser will no longer function. If you are using this version on your Chromebook, you will need to update your device to avoid disruption.

Additional notes from Respondus:

  • It is no longer necessary for instructors to enable the Chromebook option on a per exam basis.
  • An older version of the Chromebook app for LockDown Browser (based on Kiosk mode, and only available for managed devices) will be deprecated as of September 30, 2021. Google is ending support for this type of Chromebook app in the coming months.
  • Installation of LockDown Browser for Chromebook is as follows:

– Log into the Chromebook and start the Chrome browser

– Log into the LMS (i.e. Canvas) using a student account, and navigate to the exam that requires LockDown Browser

– Select the link for downloading and installing LockDown Browser

– From the Chrome web store, select “Add to Chrome” to install the LockDown Browser Extension

  • Logout of Canvas and log back into Canvas to activate the new settings

 

August 30, 2021 – Faculty Training

Information Technology will be offering two classroom technology drop-in sessions this week.

Memorial Hall 102: Tuesday, August 31 from 11:00am-12:00pm

Benoit Education Center 320: Wednesday, September 1 from 2:30pm to 3:30pm

These drop-in sessions are for anyone who would like to learn more about classroom technology, get questions answered or simply test out their teaching materials.

If you are unable to attend either session and would still like to meet with a member of IT regarding classroom technology, feel free to reach out to me directly and request an appointment. tkent@rivier.edu.

June 28, 20121

The IT Help Desk has moved to Benoit Hall room 317.  If you need support in person, please stop by, otherwise, continue to use itsupport@rivier.edu, call x8469, use the knowledgebase or chat feature.

June 21, 2021 – Firewall Restart Tuesday, June 22 7:30 am

We will be restarting critical Internet infrastructure promptly at 7:30 tomorrow morning. There will be a brief Internet outage that lasts up to 10 minutes. Some network resources may be unavailable during this time.

  • Firewall Restart
  • Purpose: Restore Xfinity TV service and other systems
  • Systems Impacted: Internet, Email (on campus), Zoom, Canvas, OneDrive, Horizon Client (off-campus)
  • Action You Must Take: Save your work. Prepare for a brief Internet outage. Systems should return to full functionality without a restart, but consider restarting your PC or device if you continue to have network trouble after 5:15 PM.

June 21, 2021 – Xfinity and Roku issues

We are currently experiences issues with Xfinity TV and Rokus on campus. We are working to resolve this as soon as possible.

June 14, 2021 – Wi-Fi Testing Today Starting at noon

We are making changes to the RIVIER Wi-Fi network configuration today starting at 10:30 AM. There may be brief Wi-Fi outages of 5-15 minutes at any time during the day as we slowly transition to the new configuration. If you have trouble accessing RIVIER Wi-Fi, please wait a few minutes and try connecting again.

If you are still unsuccessful in connecting after 15 minutes, please restart your device and try again. If still unsuccessful, please contact itsupport@rivier.edu or call us at 603-897-8631.

  • Wi-Fi Testing / Intermittent Outages
  • Action You Must Take: If you are unsuccessful in connecting to the RIVIER Wi-Fi, please wait 5-15 minutes and try again.

June 9, 2021 – Phishing Email – Brian Ernsting –  Send me your available cell number

Phishing coming from “Brian Ernsting” that appears to be sharing a document from Brian.

  • Phishing Email
  • Subject lines: Send me your available cell number
  • Senders: ernstingbrian@gmail.com
  • Phish Alert Button: Report as phishing
  • Action You Must Take: Please delete the messages and do not reply.

June 1, 2021 – Multi-Factor Authentication added to HorizonView Client

Mulit-factor authentication has been added to the HorizonView client.

  • Application: HorizionView
  • New Prompt: Enter Rivier credentials
  • Action You Must Take: Enter Rivier credentials and follow MFA steps that you normally follow for other Rivier applications
    1. The first time you attempt to log into your VDI from off campus, via Horizon Client, you will be prompted to provide a second authentication method.
    2. This authentication process will be the same as you have setup for your email:
      1. If you authenticate with Microsoft Authenticator, you will need to approve a notification on your mobile phone.
      2. If you authenticate using text messaging, you will receive a text message with a code that must be entered.
    3. Once you authenticate from a particular device, you will not have to do so again from the same device for 60 days.

April 28, 2021 – Internet Outage [Soft Alert]

2 PM: We are currently investigating reports of an Internet outage.

Update 3 PM: No issues. There may have been a transient outage with our Internet Service Provider (ISP). A case has been opened with the ISP to identify what may have happened.
Update 4/29 10:30 AM: Our ISP notified us this morning to share that there was a local carrier issue and it was resolved right away.

  • Application: Internet
  • Error Message: Page timeouts, other issues
  • Action You Must Take: Wait and try again later
  • Resolution: Issue resolved. IT will more heavily monitor the network and Internet access for the rest of the day.
  • Final Resolution: ISP reports that there was a brief local carrier issue.

April 22, 2021 – VDI Upgrade for University Pool tonight (4/22) from 10:00 p.m. – 10:05 p.m.

Tonight, Thursday April 22nd  at 10:00 p.m. , we’ll be upgrading the University Windows 10 VDI pool. During this time the pool will be unavailable for 5 minutes.

Once the upgrade is done, the system performance of the pool will be improved.

  • Running latest version of Windows 10 20H2.
  • Desktops are optimized for better performance.
  • Increased resources (vCPU and memory) to each desktop.
  • Upgraded all applications to the latest version.
  • Application:   VDI – University Desktop Pool
  • Error Message: None –  unable to login
  • Action You Must Take:  Save your work at 9:55 and logout of University Pool
  • Resolution:  New desktops will be available at 10:05

April 15, 2021 – CAMS, MyRiv and eFaculty – Down for Emergency Maintenance 3:30 today for 20 minutes

Please save your work and exit out of CAMS by 3;30 today.

  • Application:   CAMS, MyRiv and eFaculty
  • Error Message: None –  unable to login
  • Action You Must Take:  Save your work and close out of CAMS
  • Resolution:  Expected by 4:00 today

April 7, 2021 – Health Screening from on-campus – website has been classified as malicious – Resolved

If you completed your health screening today from on campus, you should have noticed a warning page, stating the website is malicious.  This message is due to an algorithm in Microsoft’s software designed to protect us from malware and attacks; however, in this case, it is hyper sensitive and identifying a page that does not contain malware.   We are working with Microsoft to resolve the issue.    Meanwhile, it is safe to click the “Continue anyway” link.

  • Application: Rivier daily health screen link
  • Error Message: This website has been classified as malicious
  • Action You Must Take:  It is safe to click “Continue anyway’
  • Resolution:  IT is working with Microsoft to remove the classification – Resolved

March 30, 2021 – Interesting article about email etiquette

Inside Higher Ed has a great article about email etiquette. Click here to read the article.

Reminders:

  • Don’t click reply all and be careful when replying from your phone.
  • Keep it short or risk TLDR (Too long to read) replies.
  • Don’t rant.
  • Don’t click on a link – beware of phishing.

 

March 25, 2021 – Canvas is down – Resolved

The Canvas platform is currently down.  The Canvas engineers are working on a resolution.

  • Unable to Access rivier.instructure.com (Canvas)
  • Error Message: Multiple: Website has a heavy load; 503 Bad Gateway; Blank Page
  • Action You Must Take: Patience and try again
  • Resolution: Canvas engineers are working to resolve the problem as soon as possible.

Update 9:55 AM: Canvas engineers have identified the cause and are implementing a fix. Rivier IT cautions that the site may appear back up, but it may continue to feel sluggish and have intermittent issues.

Update 11 AM: The Canvas status page lists this issue as being fully resolved as of 10:30 AM EST. If you continue to have issues, please report them to itsupport@rivier.edu as soon as possible.

March 23, 2021 – FBI Warns of Increased Ransomware Attacks Targeting Colleges

Last week, Inside Higher Ed published an article warning members of higher education communities to remain diligent in checking emails. Click here to read more.

Please note that Rivier follows the FBI guidelines and you play an important role in protecting the Unversity.

“To make it more difficult for criminals to gain access, the FBI advises that institutions use multifactor authentication, regularly patch software and systems, encourage users not to use public Wi-Fi networks, and train employees and staff members on ransomware and phishing scams.”

How to check for Suspicious Account Activity

Meanwhile, a number of  Rivier accounts continue to be paritially compromised.  The bad actors are able to crack the password, but unable to crack MFA. If you get randomn alerts from Microsoft Authenticator asking if you are trying to sign in, make sure to reply “no”.   You can check for suspicious account activity yourself. Read this knowledge base article to learn how.

March 3, 2021 – Canvas is down – Resolved

The Canvas platform is currently down.  The Canvas engineers are working on a resolution.

  • Unable to Access rivier.instructure.com (Canvas)
  • Error Message: Website has a heavy Load
  • Action You Must Take: Patience and try again
  • Resolution: Canvas engineers are working to resolve the problem as soon as possible. Resolved

March 1, 2021 – March is PII Month at Rivier

During the month of March, the University will be increasing training on the importance of protecting Personal Identifiable Information (PII). This includes, but is not limited to, NEVER sending PII through email.

The following information is considered Personal Identifiable Information and we are all obligated to protect this information for our students and employees.

Personal Identifiable Information (PII):

  • Social Security Number
  • Driver’s license
  • State ID card
  • Passport number
  • Consists of Last name, and first name or initial, with any one of following:
  • Financial account (checking, savings, brokerage, CD), credit card, or debit card numbers
  • Date of birth

Rivier takes the protection of PII very seriously and has implemented the following privacy protection tools:

  • PII Email Monitoring Tool: All Rivier emails are scanned for PII as well as credit card and bank account information. If you send or receive an email containing this information, you will receive a pop up message with information. Please eliminate the PII from your email before proceeding.
  • Social Security Number Protection (E-mail Blocking): Effective March 1, 2021, any attempt to send an e-mail from a Rivier account with a Social Security Number included in the content will be blocked from sending and will result in the following message:

A Social Security Number was detected in this email. Per Rivier policy, this e-mail cannot be sent. Please contact itsupport@rivier.edu for an alternative way to send information.

Training Materials

  • This month’s KnowBe4 training campaign is all about protecting PII. Please complete your training in the timeframe assigned.

If you have questions, please contact your Vice President, or you may also contact me or Matt Carlone in the Office of Information Technology.

February 18, 2021 – Email from Matthew Carlone Is Legitimate

Members of the Rivier University Community are receiving email from Matthew Carlone asking them to reset their password. If the message is from mcarlone@rivier.edu, the message is legitimate.

  • Action You Must Take: Please follow the instructions from Matt Carlone, IT User Services Director
  • Additional Info: The password reset portal is located at https://join.rivier.edu/PasswordReset. This is a legitimate website and is the ONLY location where you can reset your Rivier password.

February 17, 2021 – Phishing Email – Jennifer Grayson shared “DOC010” with you

Phishing coming from “Jennifer Grayson that appears to be sharing a document from Sister Paula”.

  • Phishing Email
  • Subject lines: Jennifer Grayson shared “DOC010” with you
  • Senders: no-reply@sharepointonline.com
  • Phish Alert Button: Report as phishing
  • Action You Must Take: Please delete the messages and do not reply.

February 4, 2021 – Be on the lookout for malicous emails

It has just come to my attention that other schools are experiencing ransomware attacks.  These attacks happen when someone clicks on a malicious link in a malicious email.  Please exercise extra caution when opening emails from unknown senders.

  • Check the email address by looking at the full address for something suspicious. For example hcrowell-rivieredu@gmail.com
  • Hover over the link and see what website it is launching.
  • If it looks suspicious google the website.
  • Call the sender to make certain it is legitimate.
  • Report the email as phishing.
  • Email me or itsupport@rivier.edu to ask questions.

Thank you in advance for your due diligence to protect the University.

January 21, 2021  – Wi-Fi Upgrades

The wi-fi has been upgraded across campus.

  • Wi-fi not working: Some older devices may need to reconnect to the wi-fi
  • Action You Must Take: Forget the RIVIER network  and re-Connect to the RIVIER network

January 27, 2021 – Intermittent Phone Issues with Receiving External Calls – Resolved as of 1/27/21 at 2:30 p.m.

We are currently experiencing intermittent phone problems with receving external phone calls. We have reported this to the vendor and are working to have this resolved as soon as possible.

January 22, 2021 – Wi-Fi Upgrades

The wi-fi has been upgraded across campus.

  • Wi-fi not working: Some older devices may need to reconnect to the wi-fi
  • Action You Must Take: Forget the RIVIER network  and re-Connect to the RIVIER network

January 22, 2021 – Classroom Technology Reminder

IT team members will be in the buildings the first week of classes to provide technical assistance.  You can also reach someone at 603-897-8631.

Please follow these important tips to make sure your semester goes smoothly.

  1. Arrive 15 minutes before the start of your first class.
  2. Login to the PC and check the settings.
  3. Login to Zoom as river.zoom.com to sign into your account.
  4. Setup dual monitors.
  5. Setup away room if necessary.
  6. Note: Wi-fi has been upgraded. Users with older technology may have to forget the Wi-fi connection and reconnect to Rivier.

This is the video for web conferencing in traditional classrooms.

This is the video for web conferencing in Science and Innovation Center classrooms.

The links for the videos have been uploaded to the appropriate classroom desktop in each classroom for faculty reference.

If you need immediate assistance please call 603-897-8631.

January 7, 2021 – Phishing Email – “Quick Response”

Phishing coming from what appears to be a member of the Rivier community.

  • Phishing Email
  • Subject lines: Quick Response
  • Senders: ernsting.rivier.edu@gmail.com
  • Phish Alert Button: Report as phishing
  • Action You Must Take: Please delete the messages and do not reply.
  • Resolution: Phishing messages were administratively deleted from all user inboxes.

January 7, 2021 – Network Account Passwords Reset for some Users

Microsoft has reported that a number of Rivier email accounts may have been compromised. IT has disabled access to these accounts by scrambling the passwords. If you are unable to log in, you may need to change your password.
  • Problem:  I am unable to login.
  • Action You Must Take:  Reset your password using our tool  https://join.rivier.edu/PasswordReset
  • If changing your password doesn’t let you back in, your account may also have been disabled. Please contact the help desk by emailing itsupport@rivier.edu from a non-Rivier address for further assistance. Make sure you include what your Rivier email address is when emailing the help desk. Alternatively, you may call the help desk at (603) 897-8631 during normal business hours.

January 4, 2021 – Phishing Email from Rivier Mailbox

Phishing coming from what appears to be a member of the Rivier community.

  • Phishing Email
  • Subject lines: Work From Home Position, Personal Assistant Position
  • Senders: adufault@rivier.edu
  • Phish Alert Button: Report as phishing
  • Action You Must Take: Please delete the messages and do not reply. Contact itsupport@rivier.edu if you have already replied.
  • Resolution: Phishing messages were administratively deleted from all user inboxes. IT to follow up with users who responded to message

December 10, 2020 – Automated emails concerning daily screening landing in junk folder – Resolved

The daily health screening reply email indicating  your are cleared or not cleared to come to work is landing in the Junk folder.

  • Applications/Systems Impacted:  Daily screening cleared response
  • Date:  December 10, 2020
  • Resolution:  IT Is working with the vendor, WPengine to resolve the issue. In the meantime, check in your junk folder for the screening information.
  • Final Resolution: Issue mitigated on December 11 by changing mail providers.

November 4 – Xfinity Streaming Service  – Issues logging in

Anyone attempting to establish a new connection to xFinity cannot authenticate.   We are aware of the issue and working with Comcast to resolve it as soon as possible.

  • Applications/Systems Impacted:   Xfinity Streaming Service
  • Date:  November 3, 2020
  • Resolution:  IT is working with the vendor, Comcast, to resolve the issue
  • Final Resolution: Resolved by Comcast

October is Cybersecurity Awareness Month – Week 4

As we finish the Cybersecurity Awareness Month, I want to leave you with two things.

First, reminders from this year’s campaign:

  1. Always stay cautious and suspicious – stop and think before you connect.
  2. Protect your devices that are connected to the network at home and at work.
  3. At home, make sure you change your cable modem password. If this password is still default password, it is the equivalent of leaving your door key under your welcome mat.

And second, if you find yourself sending an email that contains confidential or personal identifiable information (PII), use Microsoft’s Outlook encryption tool. Follow these directions in the knowledge base for more details.

  1. Compose the message in Outlook.
  2. Click the Options tab on the ribbon.
  3. Click the down arrow Encrypt button.
  4. Choose your security setting, encrypt only.
  5. If the receiver is not using Microsoft Outlook, they will receive directions of how to open the email.

September 28, 2020 – Microsoft Outage Impacting Rivier Community

Update 9:30 PM: Microsoft has announced that the issue has been resolved. If you are still having trouble accessing services, please open a ticket at itsupport@rivier.edu.

Microsoft is experiencing a major worldwide outage with its Office 365 products. As a result, Rivier faculty, staff, and student email may be unavailable. Additionally, access to Zoom and Canvas may also be unavailable during this outage because they rely on Microsoft services.

To access Canvas during the outage, please use this link: https://rivier.instructure.com/login/ldap and log in with your username (not your full email address). (Note: LockDown Browser will NOT work.)

To access Zoom during the outage, please first connect to Canvas (above) then use the link from Canvas to Zoom.

Please understand that the Rivier University IT department cannot remedy this issue as it is a global Microsoft outage. Also, please do not report the outage to us. We will continue to monitor the situation and will provide updates if we receive additional information. You may also check the Office 365 status page yourself at https://status.office365.com.

  • Applications/Systems Impacted: Email, Canvas (including LockDown Browser), Zoom, OneDrive, Teams
  • Applications Not Impacted: eFaculty, MyRiv, VDI
  • Date: September 28, 2020
  • Start Time: 5:30 PM
  • End Time: 9:00 PM

September 28, 2020 – VDI – Spot the Phish Training Campaign from KnowBe4

All faculty and staff have been enrolled in the cyber security training class “Spot the Phish” — please complete when you have time.

September 26, 2020 – VDI – Scheduled Maintenance

On Saturday, September 26, we will be performing system maintenance on the VDI environment. During this time all VD’s will be down.  Please plan accordingly.

  • Applications/Systems Impacted:   All VDI systems
  • Date:  September 26, 2020

September 21, 2020 – Phishing Scheme – Quick Request

Phishing coming from what appears to be members of the Riv community.

  • Phishing Email
  • Subject lines: Quick Request
  • Senders  – Brain Ernsting bernsting.rivier.edu@gmail.com
  • Phish Alert Button: Report as phishing
  • Please delete the messages and do not reply.

September 17, 2020 – VDI – Issue with Student Access Delays -Resolved

We are currently experiencing delay issues with the student virtual desktop system (VDI).  An error will display while the system attempts to boot. It takes several minutes, but eventually will boot. We are working on the resolution.

  • Applications/Systems Impacted:   Student VDI systems – Error and delayed system (3-5 minutes)
  • Date:  September 17, 2020
  • Resoulution:  As of 11:00 a.m., please be patient and the system will load. Resolved 3:00 p.m.

September 14, 2020 – Sema4  password has been reset – Resolved see email dated 9/17 from Sema4

If you have created a Sema4(for ongoing Covid-19 testing) account, you may have received a message stating that your password has been reset.

  • Applications/Systems Impacted:   Sema4
  • Date:  September 13, 2020
  • Resolution:  We have reported this to Sema4 and are waiting for additional information.

September 9, 2020 – VDI – Issue with Student Access  – Resolved

We are currently experiencing issues with the student virtual desktop system (VDI).  We are working to resolve this issue as soon as possible.

  • Applications/Systems Impacted:   Student VDI systems (Students cannot login)
  • Date:  September 9, 2020

August 28, 2020 – Scheduled VDI Maintenance – Precautionary 

During this time we will be doing maintenance that should not impact any of the systems; however, to be on the safe side if you are working in the VDI environment make sure to save your work during this time period.

  • Applications/Systems Impacted:   VDI systems
  • Date:  August 29, 2020
  • Start Time: 12:00 p.m.
  • Resolution Time: 3:00 p.m.

August 10, 2020 – Password Reset Portal Outage

This has been resolved.

The password reset portal is not functioning at this time. Users cannot reset their password using the self-service password reset portal. The Help Desk is also unable to assist users with password resets. The web and data teams are actively working on a resolution and hope to have this resolved soon.

  • Applications/Systems Impacted:   Password Reset Portal
  • Date:  August 10, 2020
  • Start Time: 11:00 a.m.
  • Resolution Time: 1:00 p.m.

July 28, 2020 – VDI (Virtual Desktops) Outage

The virtual desktop infrastructure (VDI) went down for about 15 minutes this morning. The preliminary root cause appears to be infrastructure-related. As of 10:30 AM, most users should be able to reconnect. If you still cannot connect, please wait 5 minutes and try again. If still unsuccessful, please contact itsupport@rivier.edu.

Please be advised, however, that there may be additional outages or performance issues as the systems engineers continue to analyze and mitigate the issue.

  • Applications/Systems Impacted:   VDI
  • Date:  July 28, 2020
  • Start Time: 10:15 a.m.

July 22, 2020 – The New HR Portal (Action Required)

Phishing coming from what appears to be members of the Riv community.

  • Phishing Email
  • Subject lines: The New HR Portal (Action Required)
  • Senders: HR@rivier.edu
  • Phish Alert Button: Report as phishing
  • Please delete the messages and do not reply.

July 7, 2020 –  VDI Down for System Maintenance

  • Applications/Systems Impacted:   VDI
  • Date:  July 7, 2020
  •  Time: 9:00 p.m.

Please make sure to logoff of your VDI system before 9:00 p.m. on July 7, 2020

June 29, 2020 – CAMS Down for System Maintenance

  • Applications/Systems Impacted:   CAMS
  • Date:  June 30, 2020
  •  Time: 4;30 p.m. – 7:30 pm.

May 22:   Unanticipated Internet Outage Today 1 PM to 3 PM

We were just informed by Windstream, our Internet Service Provider, that they must perform emergency maintenance on our circuit this afternoon from 1 PM to 3 PM. All Internet traffic, phones, and VDI connections will go down for several hours. Please plan accordingly. If the maintenance window is extended, we will send another update. We apologize for the inconvenience.

Update 5 PM: The maintenance window is over and all systems are online. The maintenance was completed with no Internet downtime. However, there was an unanticipated phone outage during the maintenance window. We are working with our Internet and phone vendor (both Windstream) to determine the cause of this.

May 11:   Upgrade your Zoom client before May 30

On April 27, Zoom released Zoom 5.0. With AES 256-bit GCM encryption, Zoom 5.0 will provide increased protection for meeting data and resistance against tampering. After May 30, 2020, all Zoom clients on older versions will be required to upgrade before joining meetings as GCM Encryption will be fully enabled for all Zoom meetings. Click here to download.

Please plan accordingly. The Zoom client should automatically prompt to update itself before May 30. For those using Zoom on personal devices, we strongly suggest you consider upgrading to the latest Zoom Client as soon as possible. Here is the link to the Zoom client downloads: https://support.zoom.us/hc/en-us/articles/207373866-Zoom-Installers

The Rivier IT team will work to make sure that all Rivier-owned or managed devices are updated before May 30. If you have any concerns, please contact IT at itsupport@rivier.edu. Thank you.

Related articles:

May 9: Maintenance Window

  • Applications/Systems Impacted:   CAMS,
    • Time: 5/8 9:00 p.m. – 5/10 5:00 p.m.

May 7: Maintenance Window

  • Applications/Systems Impacted:   CAMS, Data warehouse, eFaculty, MyRiv, Registration form, RA Duty Log, password reset, security questions, account request form
    • Time: 5/8 9:00 p.m. – 5/9 5:00 p.m.

May 5, 2020 – Faculty Survey.docx

Phishing coming from what appears to be members of the Riv community.

  • Phishing Email
  • Subject lines: Faculty Survey.docx
  • Senders: career.madonna.edu@gmail.com
  • Phish Alert Button: Report as phishing
  • Please delete the messages and do not reply.

If you emailed the address listed in the email (getpaidtodrive@wrapvertise.org), make sure to change your password immediately and contact IT.

May 5, 2020 – MFA Enabled for All Staff and Faculty

Beginning at noon today, MFA will be enabled for all staff and faculty members. If you already have MFA enabled, there will be no changes to your account today.

If you are unable to log into your email today, it is likely that you need to set up MFA. Please visit our support pages for more information. As always, if you need additional support, please contact IT.

 

May 1, 2020 – Part Time Job Offer

Phishing coming from what appears to be members of the Riv community.

  • Phishing Email
  • Subject lines: PART TIME JOB OFFER, [EXT]: PART TIME JOB OFFER
  • Senders: “Walrath, Robert” <rwalrath@rivier.edu>
  • Phish Alert Button: Report as phishing
  • Please delete the messages and do not reply.

If you emailed the address listed in the email (getpaidtodrive@wrapvertise.org), make sure to change your password immediately and contact IT.

 

April 30, 2020 – May payroll benefit.docx 

Phishing coming from what appears to be members of the Riv community.

  • Phishing Email
  • Subject lines:  May Payroll Benefit.docx
  • Senders:  IT Helpdesk (Via Google Drive) it0144872@gmail.com
  • Phish Alert Button:  Report as phishing
  • Please delete the messages and do not reply.

If you did reply and enter your password, make sure to change your password immediately.

 

Maintenance Window – Good Friday, April 10 – VDI will be down

Date: Good Friday, April 10

Time:  7:00 a.m. – 5:00 p.m.

System: VDI System

Action:  The VDI or virtual desktop system will not be available.

Zoom Hacks

Be aware of suspicious links in your zoom sessions.

  • Phishing links
  • Where – in zoom chat sessions
  • Senders:  random link
  • Ask who sent it and only click once you verify that it is legitmate, otherwise delete it

Attention Returning Students …

For security reasons, all  network accounts for students not enrolled as of February 17, 2020 were disabled. When you plan to return to school you must re-enable your account. To do this, click here.  We will contact you with your account information and directions to reset your password and enable MFA.

PSA – Links to learn more about your Privacy

Heidi Crowell gave a brief presentation about data Privacy. Below are some links referenced.

Microsoft Office 365 Issue with Outlook

Microsoft has alerted us to an issue with the Office 365 email system. This is a global issue that is affecting some Rivier University mailboxes.

When opening or using Outlook, users may experience the following prompt: “Security Alert – api.diagnostics.office.com.” If you click ‘Yes’, you can bypass the prompt and continue to use your email normally.

Please do not open a support ticket about this issue as this is an issue caused by our email vendor and not in our control. However, if you or someone you work with is unable to open email at all, please contact us at 603-897-8469 or email itsupport@rivier.edu.

Multi-Factor Authentication (MFA) Rollout Plan for Faculty and Staff

IT is ready for phase 2 of the MFA rollout.  The rollout to students and staff has been very successful. Sometimes called 2-factor authentication, this additional security measure will protect your university data and personally identifiable information (PII).  Multi-factor authentication is not complicated. Once enabled for your account, there will be some minor changes to the way you log into email. After you enter your Rivier email address and password, you will receive a text message with a 6-digit code on your mobile phone. You will be asked to enter that code on the login page to continue logging in.

A tentative schedule by building is listed below.  The day/week  MFA is turned on techs will be in the building to assist with the process of setting it up. As always the central help desk will be available.     Click here to find out all the details about MFA at Rivier University.

Building Start Date
Dion Center 2/5/2020
Muldoon Fitness Cener 2/6/2020
Sylvia Trottier Hall 2/11/2020
Memorial Hall 2/18/2020
Regis Hall 2/24/2020
Benoit Education Center 3/3/2020

 

January 28 was National Privacy Day

Now is the perfect time to review your privacy settings on all of your apps. Click here to find out how.

January 24-24, 2020 – System Maintenance Window

  • Applications/Systems Impacted: GreatPlains – Time Matrix, Purchase Order System
    • Time: 1/24 5:00 p.m. – 1/25 5:00 p.m.

January 15, 2020 – PSA – Phishing disguised as “suspicious activity on credit card” 

Be aware on all of your email accounts (professional and personal).

  • Phishing Email
  • Subject lines:  Important Please verify ….
  • Senders:  marketing@lofily.com (Not your credit card company)
  • Phish Alert Button:  Report as phishing
  • Please delete the messages and do not reply.

Remember any banking institution will not send you a link to login. If they suspect fraud most will contact you by phone.

January 13, 2020 – Phishing Schemes – Attention, Are you Availble, etc. 

  • Phishing Email
  • Subject lines:  Attention, ATTN: , Are you available
  • Senders:  sbarbaro.rivier@gmail.com
  • Phish Alert Button:  Report as phishing
  • Please delete the messages and do not reply.

January 2, 2020 – VDI Updates

During the break the IT department upgraded the VDI environment in preparation for Windows 10 rollout.

  1. The University Pool is now running the latest version of Windows 10.
  2. All VDI desktops were updated in the summer in preparation for this move. If for some reason an update was not made to the VDI desktop, it will not work.  If you or someone you know has this problem, please submit a ticket to itsupport@rivier.edu and it will be updated.

The next steps in this project is to add Microsoft Office 365 to the University Pool and migrate faculty and staff pools to Windows 10.  We will work with the senior team and department heads to implement the rollout.

December 26-27 – VDI Environment Down

We have one last project that will happen over the break that should make everyone happy!  The latest version of Windows 10 and Microsoft Office 365 will be the newest VDI pool for the campus. We will be performing system maintenance for this change on December 26- 27. During this time the VDI environment will be down.  Look for latest updates and rollout plan on January 2nd.

December 19-20 – Great Plains Update – Complete

An update is scheduled for Great Plains today.  During this time access to reports and purchase order generation will be down.

December 21- December 24 – System Maintenance Window

The Office of Information Technology has scheduled a maintenance window from December 21 – December 24. During this time period we will be moving data files from one environment to a new environment.  Please see chart below to determine when your files will be unavailable.

During this time period the following file servers will be down. During this time employees, students, staff will not have access to their P: drive, group or department drives.

Server Server Description Start Date End Date
FSES Staff File Server 12/21 7:00 a.m. Midnight
FSEF Faculty File Server 12/22 7:00 a.m. Midnight
FSS Student File Server 12/23 7:00 a.m. Midnight
FSD All Department File Server 12/24 7:00 a.m. Midnight

December 19 – Great Plains Update – Complete

An update is scheduled for Great Plains today.  During this time access to reports and purchase order generation will be down.

December 12 – Network / Phone / Data Outage

There is a power issue in Madeleine Hall this morning that has taken out some networking distribution equipment. This has taken down phones, VDI workstations, and the campus network in Madeleine Hall, Regis Hall, Memorial Hall, and the Learning Commons.

Facilities is on site working to resolve the power issue, and IT will continue to monitor the situation. Thanks for your patience.

November 26, 2019 – System Maintenance Window

  • Applications/Systems Impacted: CAMS,MyRiv,eFaculty
    • Time: 11/28 8:00 a.m. – 11/29 3:00 p.m.

November 19, 2019: Student Email Changes (Multi-Factor Authentication)

To add an additional level of security, we launched Multi-Factor Authentication (MFA) for all student email accounts effective November 19 at 10:00 AM.  After that, you must configure MFA before you can log into Rivier email. Click here for instructions.

Phone Support
Central help desk: x8469 or (844) 505-8076. Available 24 x 7.
Local help desk: x8631 or (603) 897-8631. Available 8:30 AM – 5:00 PM.

IT team members will be available Tuesday in the Dion Center during lunch hours, Syliva Trottier Room 135 from 11:00 -1:00 and 5:00 – 7:00, and in the library and residence halls as needed.

November 20: PSA – Disney+ Accounts Hacked

  • Here’s what to do if your Disney+ account was hacked.

November 19, 2019: Inbound/ Outbound Calls

  • Phone Outage – No Inbound and Outbound Calls. Internal calls work.
  • Resolved in under 1 hour.

November 19, 2019: Student Email Changes (Multi-Factor Authentication)

To add an additional level of security, we launched Multi-Factor Authentication (MFA) for all student email accounts effective November 19 at 10:00 AM.  After that, you must configure MFA before you can log into Rivier email. Click here for instructions.

Phone Support
Central help desk: x8469 or (844) 505-8076. Available 24 x 7.
Local help desk: x8631 or (603) 897-8631. Available 8:30 AM – 5:00 PM.

IT team members will be available Tuesday in the Dion Center during lunch hours, Syliva Trottier Room 135 from 11:00 -1:00 and 5:00 – 7:00, and in the library and residence halls as needed.

November 15-16: Maintenance Window

  • Applications/Systems Impacted:   PowerFaids, Course Schedule, RA Duty Log
    • Time: 11/15 9:00 p.m. – 11/16 1:00 a.m.
  • Applications/Systems Impacted:   Great Plains: Time Matrix, AP Req system
    • Time: 11/16 7:00 a.m. – 11/16 11:00 a.m.
  • Applications/ Systems Impacted:  VDI environment
    • Time 11/16 12:00 noon – 2:00 p.m.
    • During this time the VDI may go down. If working on it, make sure to save your work.

November 13, 2019: Phishing Scheme – Part Time Job Opportunity

  • Phishing Email
  • Subject lines: RE: (PART-TIME) JOB OPPORTUNITY
  • Senders:  mdoyle@rivier.edu – jameskraft624@gmail.com
  • Phish Alert Button:  Report as phishing
  • Please delete the messages and do not reply.

November 15-16: Maintenance Window

  • Applications/Systems Impacted:   PowerFaids, Course Schedule, RA Duty Log
  • Time: 11/15 9:00 p.m. – 11/16 1:00 a.m.
  • Applications/Systems Impacted:   Great Plains: Time Matrix, AP Req system
  • Time: 11/16 7:00 a.m. – 11/16 11:00 a.m.

November 7, 2019: Authorized Rivier University – KnowBe4 Cyber Security Awareness Training Progam

  • Training Email:  You’ve been enrolled in training from KnowBe4
  • Subject line: You’ve been enrolled in training from KnowBe4
  • Sender:  do-not-reply@rivier.edu
  • This is a good email. It contains link  training videos. Please open and take the training.

November 1, 2019: Phone system down 11:00 p.m. – 1:00 a.m.

  • System Maintenance:  The campus phone system will be down.
  • To call Campus Safety: If you need to reach the Department of Public Safety for some reason between those hours, please call us at (603)888-1666. You will not be able to contact us at (603)897-8888. That number will be out of service for those two hour
  • RA’s on duty will have backup phones.

October 30, 2019: Phishing Schemes – HR: Shop and Earn in Style; BestBuy Survey Opening/Job.

  • Phishing Email
  • Subject lines: HR: Shop and Earn in Style; BestBuy Survey Opening/Job.
  • Senders:  rgllagher@rivier.edu; jadjei@rivier.edu
  • Please delete the messages and do not reply.

October 18, 2019 – Student Printing

We have added a short cut to all VDI’s that contains the list of printers. Use this to select your printer. For more details click here.

Do you ever have problems printing pdfs?   Try installing the printer first, and then downloading the pdf.  Click here for more details.

October 19, 2019 – Scheduled System Maintenance – Printers down

  • What:  Print servers will be down. You will not be able to print to a university printer.
  • When:  October 19, 2019 from 6:00 p.m. to October 20, 2019 6:00 a.m.

October 10, 2019 – Scheduled Power Outage at 4 PM

Dear Rivier University Community,
Eversource Energy has recently notified us that the entire Rivier University campus will experience a scheduled power outage today beginning at 4 PM and will last for about an hour.
Please save and close all documents you are working on by 3:45 PM. We also kindly ask that you power down your desktop/VDI to prevent damage from a possible surge when the power returns.
We thank you for your understanding.

October 9, 2019 – Cyber Security Awareness Week 2 – Stay Protected While Connected – Own IT

October is Cyber Security Awareness Month!

This week’s theme is Own IT.

“OWN IT.”
Understand your digital profile. Internet-based devices are present in every aspect of our lives: at home, school, work, and on the go. Constant connection provides opportunities for innovation and modernization, but also presents opportunities for potential cybersecurity threats that can compromise your most important personal information. Understand the devices and applications you use every day to help keep you and your information safe and secure.

Tips:
• Privacy Settings

• Keep tabs on your apps. Most connected appliances, toys, and devices are supported by a mobile application. Your mobile device could be filled with suspicious apps running in the background or using default permissions you never realized you approved—gathering your personal information without your knowledge while also putting your identity and privacy at risk. Check your app permissions and use the “rule of least privilege” to delete what you don’t need or no longer use. Learn to just say “no” to privilege requests that don’t make sense. Only download apps from trusted vendors and sources.
• Your Personal Information is Like Money. #BeCyberSmart about where you’re sharing it, who you’re sharing it with and how it’s being used.

• Safe Social Media Posting

• Cybercriminals love it when you overshare on social media – they can learn all about you! #BeCyberSmart and make it harder for them by avoiding posting real names, places you frequent and home, school and work locations.
• Never click and tell. Limit what information you post on social media—from personal addresses to where you like to grab coffee. What many people don’t realize is that these seemingly random details are all criminals need to know to target you, your loved ones, and your physical belongings—online and in the physical world. Keep Social Security numbers, account numbers, and passwords private, as well as specific information about yourself, such as your full name, address, birthday, and even vacation plans. Disable location services that allow anyone to see where you are – and where you aren’t – at any given time. Read the Social Media Cybersecurity Tip Sheet for more information.

• Internet of Things/Smart Technology

• Enable automatic #app updates in your device settings so your software runs smoothly and you stay protected against cyberthreats!

• Don’t Let Your Tech Own You

• #BeCyberSmart Rules for Keeping Tabs on Your #Apps:
1) Delete apps you don’t need or no longer use.
2) Review app permissions. Say “No” to any that don’t make sense.
3) Only download apps from trusted sources.

October 2, 2019 – Network/Internet/Phone Outage — RESTORED at 12:35 PM

Dear members of the Rivier community,

We are experiencing a network outage. The Internet, network resources, and campus phones are all affected. We are working diligently to resolve this issue. If the issue is not resolved by 9:30 AM, we will provide an update at that time.

Update 1 (9:30 AM): Some campus resources have been restored, including phone service. We are still working to restore Internet access, including access to Canvas. We will provide another update by 10:30 AM.

Update 2 (10:30 AM): Internet access is still down across campus, as is access to Canvas. We are still working to restore all services and have called upon our firewall vendor to assist with these efforts. The cause of our outages is still being investigated, but it appears to be related to some network and utility power equipment that failed in our datacenter. We will provide another update by 12:30 PM.

Update 3 (12:45 PM): All services have been restored as of 12:35 PM. Users still experiencing trouble should first restart their PC or VDI, then contact us at itsupport@rivier.edu or (603) 897-8469 if the issues persist. We will continue to heavily monitor our infrastructure as well as continue our investigation into the root cause of the outage. Reliable service is our priority, and we thank you all for the patience you endured as we worked through this outage.

October 1, 2019 – National Cybersecurity Awareness Month

October is National Cybersecurity Awareness Month, a national effort to help everyone stay protected whenever and however you connect. The overarching theme for the month is, ‘Own IT. Secure IT. Protect IT.’ and Rivier University is proud to be a champion and support this online safety and education initiative this October.

The cybersecurity and digital privacy of our students, faculty and staff is important to Rivier. Throughout the month of October I will:

  • Email and tweet weekly cyber security information
  • Certain classes will meet with Information Security professionals to learn more about the field
  • We’ll begin rolling out new training for faculty, staff and students
  • We’ll begin rolling out Multi-Factor authentication

We want to help you, your family, friends and our community stay protected all year long too. We encourage you to sign up as a NCSAM Champion. After signing up, you’ll receive a toolkit of free resources, including simple online safety habits and things you can do to #BeCyberSmart.

National Cybersecurity Awareness Month is co-led by the National Cyber Security Alliance (NCSA) and the Cybersecurity and Infrastructure Agency (CISA) of the U.S. Department of Homeland Security. For more information about ways to keep you and your family safe online visit staysafeonline.org/ncsam and/or niccs.us-cert.gov/national-cybersecurity-awareness-month-2019.

September 26, 2019 – Phishing – Job Postings

The hackers/ phishing schemes are rampant across all college campuses this semester. Many phishing schemes are sent as potential job opportunities.   Please keep this in mind:

  1. All Rivier jobs are posted on the Career Services Web page.  This site may take you to jobs not posted on our site – be extra careful.
  2. If a job looks too good to be true, it is a scam.
  3. You should never have to pay money in order to get a job.
  4. If you have any questions – ask a friend or email itsupport@rivier.edu for verification.
  5. When searching on Indeed and Career Builder –be on the lookout as well. The fraud jobs are everywhere.

Remember,  if you receive a suspicious email.

  1. Stop – don’t automatically click on it
  2. Think – Look who it came from, call that person if you think it is suspicious. Send it to Itsupport@rivier.edu.
  3. Connect – Only conect if you know it is safe.

September 25, 2019 -Indeed/ Career Builder Job- Secret Shopper Actionable Intelligence Delivered

  • Phishing Scheme -posted on indeed
  • Subject line: Job – Secret Shopper Actionable Intelligence Delivered
  • Do not reply or answer this advertisement.  It is a fraud and they will take money from your accounts.
  • SCAM Information

September 25, 2019: Some student accounts have been hacked

  • Cause: Hacker sent spam from student email
  • Error Message:  When sending email “Not a valid sender”
  • Result: Microsoft disabled account and turned off sending email permission
  • Action: Impacted students must call IT.  IT must enable account, add permission and student password must be reset password

September 25, 2019:  Statement Notification or Invoice

  • Phishing Email
  • Subject line: Statement Notification
  • Sender: Christiana Stamas
  • Please delete the message and do not reply.

September 19, 2019: Phishing Scheme – Hello Students

  • Phishing Email
  • Subject line: Hello Students
  • Sender: valagingi@rivier.edu
  • Please delete the message and do not reply.

September 6, 2019:  Phishing Scheme – “I shared school- Transcript…”

  • Phishing Email
  • Subject line: IT Help shared “Fwd; I shared School-Transcript-September” with you.
  • Sender: drsayeda1@hotmail.com
  • Please delete the message and do not reply.

September 4, 2019: Dell Semi Annual Sale

For those of you who purchase Dell products click here for details on a sale.

 

September 3, 2019:  Phishing Scheme

  • Phishing Email
  • Subject line: Good Morning
  • Sender: healthfitnesscentre01@gmail.com
  • Please delete the message and do not reply.

August 23, 2019 : Xfinity in Residence Halls – Resolved – August 27

Issues connecting to Xfinity with Roku devices

Status- Working on a resolution in the interim other non-Roku devices are functioning normally

Click here for directions to connect

August 14, 2019 : Save your work

  • Eversource is installing a new power line to the Athletics Pavilion today.  To do this they have to turn the power off to Sylvia Trottier home of the University’s data center. The data center is on a generator and we’ve taken all  precautions to protect the data; however, electricity going on and off can cause problems.
  • Be extra careful today and backup work to insure you don’t lose anything.
  • The Regina Library is hosting the IT team today. We’ll be on the second floor and available via email. As always, please use itsupport@rivier.edu to contact us.

August 14, 2019 : Internet Down : Resolved

July 31, 2019:  CapitalOne Data Breach

  • Data Breach: 100 million Capital One Customers
  • What to do if you have done business with Captial One:
    • Don’t Panic
    • Check your accounts now
    • Freeze your credit
    • Stay vigilant
    • Watch out for scams.
  • Here’s how to protect yourself

August 1, 2019 at 7:00 – 8:00 a.m.

  • Scheduled Maintenance
  • The Internet/network will be down intermittently
  • Please plan accordingly

July 30, 2019 : Save your work

  • Eversource is installing a new power line to the Athletics Pavilion today.  To do this they have to turn the power off to Sylvia Trottier home of the University’s data center. The data center is on a generator and we’ve taken all  precautions to protect the data; however, electricity going on and off can cause problems.
  • Be extra careful today and backup work to insure you don’t lose anything.
  • The Regina Library is hosting the IT team today. We’ll be on the second floor and available via email. As always, please use itsupport@rivier.edu to contact us.

July 29, 2019 at 5:00 p.m.

  • Scheduled Maintenance
  • The Internet/network will be down for 1 minute

July 29, 2019 New Rivier Website!

July 23, 2019:  Cyber Security Alert – Message Center

  • Phishing: Email
  • Subject Line:  Message Center Major Change Update Notification
  • Sender: Message Sender
  • Action: Delete the messaging

July 11, 2019:  Microsoft Outlook Client – Timing out/ Sharing Calendars Issue : Resolved

  • Application – Microsoft Outlook Client
  • The Microsoft Outlook Client times out when accessing different folders or shared calendars.  The solution is to start task manager and kill the process.  A work around is to use the web client.  http://•https://www.office.com/?auth=2

July 22, 2019 at midnight

  • Internet Provider Scheduled Maintenance
  • The Internet  will be down for 20 minutes.

July 1, 2019 at 5:00 p.m.

  • Scheduled Maintenance
  • The network will be down for 5 minutes.

June 28, 2019

  • Phishing Email
  • Subject line: [blank].
  • Sender: presidentedu1201@gmail.com.

June 27, 2019 – 3:30 p.m. – 10:40 p.m.

  • VDI Down.
  • We are working to resolve the problem.
  • Problem is resolved.

June 18, 2019

  • Wi-Fi Intermittent Problem
  • We are experiencing intermittent problems with the RIVIER Wi-Fi.
  • Problem Resolved.

May 30, 2019

  • Phishing Email
  • Subject line: Message from the President
  • Sender: wolepower@gmail.com
  • Please delete the message and do not open the attachment.

May 16, 2019

  • Phishing Phone Calls
  • Subject line: Social Security Number has been compromised
  • Sender: 888-phone number
  • Please delete the message and do not call to share your SSN.

May 5, 2019

  • Phishing email
  • Subject line: Pets
  • Sender:
  • Please delete the email looking for a pet walker.

May 1, 2019

  • Phishing email
  • Subject line: You’ve been hacked
  • Sender:
  • Please delete this email and reset your password using Rivier’s password reset tool.

November 28, 2019

  • Phishing email
  • Subject line: Earn while doing what you love: Shopping
  • Sender: Lisa Mack
  • Please delete

October 31, 2019

  • Phishing/Ransom email
  • Subject line: Password must be changed
  • Claim: A number of people have reported receiving an email claiming that a programmer hacked your password and for a certain fee they will solve your problem.
  • Facts: They do not have your password. They may have an old one from a breach 5 years ago.
  • What to do:  Do not open or click on anything. Report to IT. If it is a password you still use, make sure you change it on any site by using each site’s password reset utility. Report to IT at itsupport@rivier.edu

October 22, 2019

  • Extortion Emails
  • We recently have had a number of people receive extortion emails stating the bad guys have your password and will send incriminating emails to everyone in your contact lists.  Ignore these emails, this is a hoax.  Please contact itsupport@rivier.edu with any questions.

October is Cyber Security Month

  • Take this time to read about important things each of us can do to protect ourselves at home, school, place of work and community infrastructure.
  • Interested in a career in cybersecurity or know someone who might be? Click here to learn more about careers in Cyber Security.  Rivier is starting a program this fall – check it out!
  • Bookmark this page to stay up to date on latest cybersecurity issues!