Current Alerts

July 28, 2020 – VDI (Virtual Desktops) Outage

The virtual desktop infrastructure (VDI) went down for about 15 minutes this morning. The preliminary root cause appears to be infrastructure-related. As of 10:30 AM, most users should be able to reconnect. If you still cannot connect, please wait 5 minutes and try again. If still unsuccessful, please contact itsupport@rivier.edu.

Please be advised, however, that there may be additional outages or performance issues as the systems engineers continue to analyze and mitigate the issue.

  • Applications/Systems Impacted:   VDI
  • Date:  July 28, 2020
  • Start Time: 10:15 a.m.

July 22, 2020 – The New HR Portal (Action Required)

Phishing coming from what appears to be members of the Riv community.

  • Phishing Email
  • Subject lines: The New HR Portal (Action Required)
  • Senders: HR@rivier.edu
  • Phish Alert Button: Report as phishing
  • Please delete the messages and do not reply.

July 7, 2020 –  VDI Down for System Maintenance

  • Applications/Systems Impacted:   VDI
  • Date:  July 7, 2020
  •  Time: 9:00 p.m.

Please make sure to logoff of your VDI system before 9:00 p.m. on July 7, 2020

June 29, 2020 – CAMS Down for System Maintenance

  • Applications/Systems Impacted:   CAMS
  • Date:  June 30, 2020
  •  Time: 4;30 p.m. – 7:30 pm.

May 22:   Unanticipated Internet Outage Today 1 PM to 3 PM

We were just informed by Windstream, our Internet Service Provider, that they must perform emergency maintenance on our circuit this afternoon from 1 PM to 3 PM. All Internet traffic, phones, and VDI connections will go down for several hours. Please plan accordingly. If the maintenance window is extended, we will send another update. We apologize for the inconvenience.

Update 5 PM: The maintenance window is over and all systems are online. The maintenance was completed with no Internet downtime. However, there was an unanticipated phone outage during the maintenance window. We are working with our Internet and phone vendor (both Windstream) to determine the cause of this.

May 11:   Upgrade your Zoom client before May 30

On April 27, Zoom released Zoom 5.0. With AES 256-bit GCM encryption, Zoom 5.0 will provide increased protection for meeting data and resistance against tampering. After May 30, 2020, all Zoom clients on older versions will be required to upgrade before joining meetings as GCM Encryption will be fully enabled for all Zoom meetings. Click here to download.

Please plan accordingly. The Zoom client should automatically prompt to update itself before May 30. For those using Zoom on personal devices, we strongly suggest you consider upgrading to the latest Zoom Client as soon as possible. Here is the link to the Zoom client downloads: https://support.zoom.us/hc/en-us/articles/207373866-Zoom-Installers

The Rivier IT team will work to make sure that all Rivier-owned or managed devices are updated before May 30. If you have any concerns, please contact IT at itsupport@rivier.edu. Thank you.

Related articles:

May 9: Maintenance Window

  • Applications/Systems Impacted:   CAMS,
    • Time: 5/8 9:00 p.m. – 5/10 5:00 p.m.

May 7: Maintenance Window

  • Applications/Systems Impacted:   CAMS, Data warehouse, eFaculty, MyRiv, Registration form, RA Duty Log, password reset, security questions, account request form
    • Time: 5/8 9:00 p.m. – 5/9 5:00 p.m.

May 5, 2020 – Faculty Survey.docx

Phishing coming from what appears to be members of the Riv community.

  • Phishing Email
  • Subject lines: Faculty Survey.docx
  • Senders: career.madonna.edu@gmail.com
  • Phish Alert Button: Report as phishing
  • Please delete the messages and do not reply.

If you emailed the address listed in the email (getpaidtodrive@wrapvertise.org), make sure to change your password immediately and contact IT.

May 5, 2020 – MFA Enabled for All Staff and Faculty

Beginning at noon today, MFA will be enabled for all staff and faculty members. If you already have MFA enabled, there will be no changes to your account today.

If you are unable to log into your email today, it is likely that you need to set up MFA. Please visit our support pages for more information. As always, if you need additional support, please contact IT.

 

May 1, 2020 – Part Time Job Offer

Phishing coming from what appears to be members of the Riv community.

  • Phishing Email
  • Subject lines: PART TIME JOB OFFER, [EXT]: PART TIME JOB OFFER
  • Senders: “Walrath, Robert” <rwalrath@rivier.edu>
  • Phish Alert Button: Report as phishing
  • Please delete the messages and do not reply.

If you emailed the address listed in the email (getpaidtodrive@wrapvertise.org), make sure to change your password immediately and contact IT.

 

April 30, 2020 – May payroll benefit.docx 

Phishing coming from what appears to be members of the Riv community.

  • Phishing Email
  • Subject lines:  May Payroll Benefit.docx
  • Senders:  IT Helpdesk (Via Google Drive) it0144872@gmail.com
  • Phish Alert Button:  Report as phishing
  • Please delete the messages and do not reply.

If you did reply and enter your password, make sure to change your password immediately.

 

Maintenance Window – Good Friday, April 10 – VDI will be down

Date: Good Friday, April 10

Time:  7:00 a.m. – 5:00 p.m.

System: VDI System

Action:  The VDI or virtual desktop system will not be available.

Zoom Hacks

Be aware of suspicious links in your zoom sessions.

  • Phishing links
  • Where – in zoom chat sessions
  • Senders:  random link
  • Ask who sent it and only click once you verify that it is legitmate, otherwise delete it

Attention Returning Students …

For security reasons, all  network accounts for students not enrolled as of February 17, 2020 were disabled. When you plan to return to school you must re-enable your account. To do this, click here.  We will contact you with your account information and directions to reset your password and enable MFA.

PSA – Links to learn more about your Privacy

Heidi Crowell gave a brief presentation about data Privacy. Below are some links referenced.

Microsoft Office 365 Issue with Outlook

Microsoft has alerted us to an issue with the Office 365 email system. This is a global issue that is affecting some Rivier University mailboxes.

When opening or using Outlook, users may experience the following prompt: “Security Alert – api.diagnostics.office.com.” If you click ‘Yes’, you can bypass the prompt and continue to use your email normally.

Please do not open a support ticket about this issue as this is an issue caused by our email vendor and not in our control. However, if you or someone you work with is unable to open email at all, please contact us at 603-897-8469 or email itsupport@rivier.edu.

Multi-Factor Authentication (MFA) Rollout Plan for Faculty and Staff

IT is ready for phase 2 of the MFA rollout.  The rollout to students and staff has been very successful. Sometimes called 2-factor authentication, this additional security measure will protect your university data and personally identifiable information (PII).  Multi-factor authentication is not complicated. Once enabled for your account, there will be some minor changes to the way you log into email. After you enter your Rivier email address and password, you will receive a text message with a 6-digit code on your mobile phone. You will be asked to enter that code on the login page to continue logging in.

A tentative schedule by building is listed below.  The day/week  MFA is turned on techs will be in the building to assist with the process of setting it up. As always the central help desk will be available.     Click here to find out all the details about MFA at Rivier University.

Building Start Date
Dion Center 2/5/2020
Muldoon Fitness Cener 2/6/2020
Sylvia Trottier Hall 2/11/2020
Memorial Hall 2/18/2020
Regis Hall 2/24/2020
Benoit Education Center 3/3/2020

 

January 28 was National Privacy Day

Now is the perfect time to review your privacy settings on all of your apps. Click here to find out how.

January 24-24, 2020 – System Maintenance Window

  • Applications/Systems Impacted: GreatPlains – Time Matrix, Purchase Order System
    • Time: 1/24 5:00 p.m. – 1/25 5:00 p.m.

January 15, 2020 – PSA – Phishing disguised as “suspicious activity on credit card” 

Be aware on all of your email accounts (professional and personal).

  • Phishing Email
  • Subject lines:  Important Please verify ….
  • Senders:  marketing@lofily.com (Not your credit card company)
  • Phish Alert Button:  Report as phishing
  • Please delete the messages and do not reply.

Remember any banking institution will not send you a link to login. If they suspect fraud most will contact you by phone.

January 13, 2020 – Phishing Schemes – Attention, Are you Availble, etc. 

  • Phishing Email
  • Subject lines:  Attention, ATTN: , Are you available
  • Senders:  sbarbaro.rivier@gmail.com
  • Phish Alert Button:  Report as phishing
  • Please delete the messages and do not reply.

January 2, 2020 – VDI Updates

During the break the IT department upgraded the VDI environment in preparation for Windows 10 rollout.

  1. The University Pool is now running the latest version of Windows 10.
  2. All VDI desktops were updated in the summer in preparation for this move. If for some reason an update was not made to the VDI desktop, it will not work.  If you or someone you know has this problem, please submit a ticket to itsupport@rivier.edu and it will be updated.

The next steps in this project is to add Microsoft Office 365 to the University Pool and migrate faculty and staff pools to Windows 10.  We will work with the senior team and department heads to implement the rollout.

December 26-27 – VDI Environment Down

We have one last project that will happen over the break that should make everyone happy!  The latest version of Windows 10 and Microsoft Office 365 will be the newest VDI pool for the campus. We will be performing system maintenance for this change on December 26- 27. During this time the VDI environment will be down.  Look for latest updates and rollout plan on January 2nd.

December 19-20 – Great Plains Update – Complete

An update is scheduled for Great Plains today.  During this time access to reports and purchase order generation will be down.

December 21- December 24 – System Maintenance Window

The Office of Information Technology has scheduled a maintenance window from December 21 – December 24. During this time period we will be moving data files from one environment to a new environment.  Please see chart below to determine when your files will be unavailable.

During this time period the following file servers will be down. During this time employees, students, staff will not have access to their P: drive, group or department drives.

Server Server Description Start Date End Date
FSES Staff File Server 12/21 7:00 a.m. Midnight
FSEF Faculty File Server 12/22 7:00 a.m. Midnight
FSS Student File Server 12/23 7:00 a.m. Midnight
FSD All Department File Server 12/24 7:00 a.m. Midnight

December 19 – Great Plains Update – Complete

An update is scheduled for Great Plains today.  During this time access to reports and purchase order generation will be down.

December 12 – Network / Phone / Data Outage

There is a power issue in Madeleine Hall this morning that has taken out some networking distribution equipment. This has taken down phones, VDI workstations, and the campus network in Madeleine Hall, Regis Hall, Memorial Hall, and the Learning Commons.

Facilities is on site working to resolve the power issue, and IT will continue to monitor the situation. Thanks for your patience.

November 26, 2019 – System Maintenance Window

  • Applications/Systems Impacted: CAMS,MyRiv,eFaculty
    • Time: 11/28 8:00 a.m. – 11/29 3:00 p.m.

November 19, 2019: Student Email Changes (Multi-Factor Authentication)

To add an additional level of security, we launched Multi-Factor Authentication (MFA) for all student email accounts effective November 19 at 10:00 AM.  After that, you must configure MFA before you can log into Rivier email. Click here for instructions.

Phone Support
Central help desk: x8469 or (844) 505-8076. Available 24 x 7.
Local help desk: x8631 or (603) 897-8631. Available 8:30 AM – 5:00 PM.

IT team members will be available Tuesday in the Dion Center during lunch hours, Syliva Trottier Room 135 from 11:00 -1:00 and 5:00 – 7:00, and in the library and residence halls as needed.

November 20: PSA – Disney+ Accounts Hacked

  • Here’s what to do if your Disney+ account was hacked.

November 19, 2019: Inbound/ Outbound Calls

  • Phone Outage – No Inbound and Outbound Calls. Internal calls work.
  • Resolved in under 1 hour.

November 19, 2019: Student Email Changes (Multi-Factor Authentication)

To add an additional level of security, we launched Multi-Factor Authentication (MFA) for all student email accounts effective November 19 at 10:00 AM.  After that, you must configure MFA before you can log into Rivier email. Click here for instructions.

Phone Support
Central help desk: x8469 or (844) 505-8076. Available 24 x 7.
Local help desk: x8631 or (603) 897-8631. Available 8:30 AM – 5:00 PM.

IT team members will be available Tuesday in the Dion Center during lunch hours, Syliva Trottier Room 135 from 11:00 -1:00 and 5:00 – 7:00, and in the library and residence halls as needed.

November 15-16: Maintenance Window

  • Applications/Systems Impacted:   PowerFaids, Course Schedule, RA Duty Log
    • Time: 11/15 9:00 p.m. – 11/16 1:00 a.m.
  • Applications/Systems Impacted:   Great Plains: Time Matrix, AP Req system
    • Time: 11/16 7:00 a.m. – 11/16 11:00 a.m.
  • Applications/ Systems Impacted:  VDI environment
    • Time 11/16 12:00 noon – 2:00 p.m.
    • During this time the VDI may go down. If working on it, make sure to save your work.

November 13, 2019: Phishing Scheme – Part Time Job Opportunity

  • Phishing Email
  • Subject lines: RE: (PART-TIME) JOB OPPORTUNITY
  • Senders:  mdoyle@rivier.edu – jameskraft624@gmail.com
  • Phish Alert Button:  Report as phishing
  • Please delete the messages and do not reply.

November 15-16: Maintenance Window

  • Applications/Systems Impacted:   PowerFaids, Course Schedule, RA Duty Log
  • Time: 11/15 9:00 p.m. – 11/16 1:00 a.m.
  • Applications/Systems Impacted:   Great Plains: Time Matrix, AP Req system
  • Time: 11/16 7:00 a.m. – 11/16 11:00 a.m.

November 7, 2019: Authorized Rivier University – KnowBe4 Cyber Security Awareness Training Progam

  • Training Email:  You’ve been enrolled in training from KnowBe4
  • Subject line: You’ve been enrolled in training from KnowBe4
  • Sender:  do-not-reply@rivier.edu
  • This is a good email. It contains link  training videos. Please open and take the training.

November 1, 2019: Phone system down 11:00 p.m. – 1:00 a.m.

  • System Maintenance:  The campus phone system will be down.
  • To call Campus Safety: If you need to reach the Department of Public Safety for some reason between those hours, please call us at (603)888-1666. You will not be able to contact us at (603)897-8888. That number will be out of service for those two hour
  • RA’s on duty will have backup phones.

October 30, 2019: Phishing Schemes – HR: Shop and Earn in Style; BestBuy Survey Opening/Job.

  • Phishing Email
  • Subject lines: HR: Shop and Earn in Style; BestBuy Survey Opening/Job.
  • Senders:  rgllagher@rivier.edu; jadjei@rivier.edu
  • Please delete the messages and do not reply.

October 18, 2019 – Student Printing

We have added a short cut to all VDI’s that contains the list of printers. Use this to select your printer. For more details click here.

Do you ever have problems printing pdfs?   Try installing the printer first, and then downloading the pdf.  Click here for more details.

October 19, 2019 – Scheduled System Maintenance – Printers down

  • What:  Print servers will be down. You will not be able to print to a university printer.
  • When:  October 19, 2019 from 6:00 p.m. to October 20, 2019 6:00 a.m.

October 10, 2019 – Scheduled Power Outage at 4 PM

Dear Rivier University Community,
Eversource Energy has recently notified us that the entire Rivier University campus will experience a scheduled power outage today beginning at 4 PM and will last for about an hour.
Please save and close all documents you are working on by 3:45 PM. We also kindly ask that you power down your desktop/VDI to prevent damage from a possible surge when the power returns.
We thank you for your understanding.

October 9, 2019 – Cyber Security Awareness Week 2 – Stay Protected While Connected – Own IT

October is Cyber Security Awareness Month!

This week’s theme is Own IT.

“OWN IT.”
Understand your digital profile. Internet-based devices are present in every aspect of our lives: at home, school, work, and on the go. Constant connection provides opportunities for innovation and modernization, but also presents opportunities for potential cybersecurity threats that can compromise your most important personal information. Understand the devices and applications you use every day to help keep you and your information safe and secure.

Tips:
• Privacy Settings

• Keep tabs on your apps. Most connected appliances, toys, and devices are supported by a mobile application. Your mobile device could be filled with suspicious apps running in the background or using default permissions you never realized you approved—gathering your personal information without your knowledge while also putting your identity and privacy at risk. Check your app permissions and use the “rule of least privilege” to delete what you don’t need or no longer use. Learn to just say “no” to privilege requests that don’t make sense. Only download apps from trusted vendors and sources.
• Your Personal Information is Like Money. #BeCyberSmart about where you’re sharing it, who you’re sharing it with and how it’s being used.

• Safe Social Media Posting

• Cybercriminals love it when you overshare on social media – they can learn all about you! #BeCyberSmart and make it harder for them by avoiding posting real names, places you frequent and home, school and work locations.
• Never click and tell. Limit what information you post on social media—from personal addresses to where you like to grab coffee. What many people don’t realize is that these seemingly random details are all criminals need to know to target you, your loved ones, and your physical belongings—online and in the physical world. Keep Social Security numbers, account numbers, and passwords private, as well as specific information about yourself, such as your full name, address, birthday, and even vacation plans. Disable location services that allow anyone to see where you are – and where you aren’t – at any given time. Read the Social Media Cybersecurity Tip Sheet for more information.

• Internet of Things/Smart Technology

• Enable automatic #app updates in your device settings so your software runs smoothly and you stay protected against cyberthreats!

• Don’t Let Your Tech Own You

• #BeCyberSmart Rules for Keeping Tabs on Your #Apps:
1) Delete apps you don’t need or no longer use.
2) Review app permissions. Say “No” to any that don’t make sense.
3) Only download apps from trusted sources.

October 2, 2019 – Network/Internet/Phone Outage — RESTORED at 12:35 PM

Dear members of the Rivier community,

We are experiencing a network outage. The Internet, network resources, and campus phones are all affected. We are working diligently to resolve this issue. If the issue is not resolved by 9:30 AM, we will provide an update at that time.

Update 1 (9:30 AM): Some campus resources have been restored, including phone service. We are still working to restore Internet access, including access to Canvas. We will provide another update by 10:30 AM.

Update 2 (10:30 AM): Internet access is still down across campus, as is access to Canvas. We are still working to restore all services and have called upon our firewall vendor to assist with these efforts. The cause of our outages is still being investigated, but it appears to be related to some network and utility power equipment that failed in our datacenter. We will provide another update by 12:30 PM.

Update 3 (12:45 PM): All services have been restored as of 12:35 PM. Users still experiencing trouble should first restart their PC or VDI, then contact us at itsupport@rivier.edu or (603) 897-8469 if the issues persist. We will continue to heavily monitor our infrastructure as well as continue our investigation into the root cause of the outage. Reliable service is our priority, and we thank you all for the patience you endured as we worked through this outage.

October 1, 2019 – National Cybersecurity Awareness Month

October is National Cybersecurity Awareness Month, a national effort to help everyone stay protected whenever and however you connect. The overarching theme for the month is, ‘Own IT. Secure IT. Protect IT.’ and Rivier University is proud to be a champion and support this online safety and education initiative this October.

The cybersecurity and digital privacy of our students, faculty and staff is important to Rivier. Throughout the month of October I will:

  • Email and tweet weekly cyber security information
  • Certain classes will meet with Information Security professionals to learn more about the field
  • We’ll begin rolling out new training for faculty, staff and students
  • We’ll begin rolling out Multi-Factor authentication

We want to help you, your family, friends and our community stay protected all year long too. We encourage you to sign up as a NCSAM Champion. After signing up, you’ll receive a toolkit of free resources, including simple online safety habits and things you can do to #BeCyberSmart.

National Cybersecurity Awareness Month is co-led by the National Cyber Security Alliance (NCSA) and the Cybersecurity and Infrastructure Agency (CISA) of the U.S. Department of Homeland Security. For more information about ways to keep you and your family safe online visit staysafeonline.org/ncsam and/or niccs.us-cert.gov/national-cybersecurity-awareness-month-2019.

September 26, 2019 – Phishing – Job Postings

The hackers/ phishing schemes are rampant across all college campuses this semester. Many phishing schemes are sent as potential job opportunities.   Please keep this in mind:

  1. All Rivier jobs are posted on the Career Services Web page.  This site may take you to jobs not posted on our site – be extra careful.
  2. If a job looks too good to be true, it is a scam.
  3. You should never have to pay money in order to get a job.
  4. If you have any questions – ask a friend or email itsupport@rivier.edu for verification.
  5. When searching on Indeed and Career Builder –be on the lookout as well. The fraud jobs are everywhere.

Remember,  if you receive a suspicious email.

  1. Stop – don’t automatically click on it
  2. Think – Look who it came from, call that person if you think it is suspicious. Send it to Itsupport@rivier.edu.
  3. Connect – Only conect if you know it is safe.

September 25, 2019 -Indeed/ Career Builder Job- Secret Shopper Actionable Intelligence Delivered

  • Phishing Scheme -posted on indeed
  • Subject line: Job – Secret Shopper Actionable Intelligence Delivered
  • Do not reply or answer this advertisement.  It is a fraud and they will take money from your accounts.
  • SCAM Information

September 25, 2019: Some student accounts have been hacked

  • Cause: Hacker sent spam from student email
  • Error Message:  When sending email “Not a valid sender”
  • Result: Microsoft disabled account and turned off sending email permission
  • Action: Impacted students must call IT.  IT must enable account, add permission and student password must be reset password

September 25, 2019:  Statement Notification or Invoice

  • Phishing Email
  • Subject line: Statement Notification
  • Sender: Christiana Stamas
  • Please delete the message and do not reply.

September 19, 2019: Phishing Scheme – Hello Students

  • Phishing Email
  • Subject line: Hello Students
  • Sender: valagingi@rivier.edu
  • Please delete the message and do not reply.

September 6, 2019:  Phishing Scheme – “I shared school- Transcript…”

  • Phishing Email
  • Subject line: IT Help shared “Fwd; I shared School-Transcript-September” with you.
  • Sender: drsayeda1@hotmail.com
  • Please delete the message and do not reply.

September 4, 2019: Dell Semi Annual Sale

For those of you who purchase Dell products click here for details on a sale.

 

September 3, 2019:  Phishing Scheme

  • Phishing Email
  • Subject line: Good Morning
  • Sender: healthfitnesscentre01@gmail.com
  • Please delete the message and do not reply.

August 23, 2019 : Xfinity in Residence Halls – Resolved – August 27

Issues connecting to Xfinity with Roku devices

Status- Working on a resolution in the interim other non-Roku devices are functioning normally

Click here for directions to connect

August 14, 2019 : Save your work

  • Eversource is installing a new power line to the Athletics Pavilion today.  To do this they have to turn the power off to Sylvia Trottier home of the University’s data center. The data center is on a generator and we’ve taken all  precautions to protect the data; however, electricity going on and off can cause problems.
  • Be extra careful today and backup work to insure you don’t lose anything.
  • The Regina Library is hosting the IT team today. We’ll be on the second floor and available via email. As always, please use itsupport@rivier.edu to contact us.

August 14, 2019 : Internet Down : Resolved

July 31, 2019:  CapitalOne Data Breach

  • Data Breach: 100 million Capital One Customers
  • What to do if you have done business with Captial One:
    • Don’t Panic
    • Check your accounts now
    • Freeze your credit
    • Stay vigilant
    • Watch out for scams.
  • Here’s how to protect yourself

August 1, 2019 at 7:00 – 8:00 a.m.

  • Scheduled Maintenance
  • The Internet/network will be down intermittently
  • Please plan accordingly

July 30, 2019 : Save your work

  • Eversource is installing a new power line to the Athletics Pavilion today.  To do this they have to turn the power off to Sylvia Trottier home of the University’s data center. The data center is on a generator and we’ve taken all  precautions to protect the data; however, electricity going on and off can cause problems.
  • Be extra careful today and backup work to insure you don’t lose anything.
  • The Regina Library is hosting the IT team today. We’ll be on the second floor and available via email. As always, please use itsupport@rivier.edu to contact us.

July 29, 2019 at 5:00 p.m.

  • Scheduled Maintenance
  • The Internet/network will be down for 1 minute

July 29, 2019 New Rivier Website!

July 23, 2019:  Cyber Security Alert – Message Center

  • Phishing: Email
  • Subject Line:  Message Center Major Change Update Notification
  • Sender: Message Sender
  • Action: Delete the messaging

July 11, 2019:  Microsoft Outlook Client – Timing out/ Sharing Calendars Issue : Resolved

  • Application – Microsoft Outlook Client
  • The Microsoft Outlook Client times out when accessing different folders or shared calendars.  The solution is to start task manager and kill the process.  A work around is to use the web client.  http://•https://www.office.com/?auth=2

July 22, 2019 at midnight

  • Internet Provider Scheduled Maintenance
  • The Internet  will be down for 20 minutes.

July 1, 2019 at 5:00 p.m.

  • Scheduled Maintenance
  • The network will be down for 5 minutes.

June 28, 2019

  • Phishing Email
  • Subject line: [blank].
  • Sender: presidentedu1201@gmail.com.

June 27, 2019 – 3:30 p.m. – 10:40 p.m.

  • VDI Down.
  • We are working to resolve the problem.
  • Problem is resolved.

June 18, 2019

  • Wi-Fi Intermittent Problem
  • We are experiencing intermittent problems with the RIVIER Wi-Fi.
  • Problem Resolved.

May 30, 2019

  • Phishing Email
  • Subject line: Message from the President
  • Sender: wolepower@gmail.com
  • Please delete the message and do not open the attachment.

May 16, 2019

  • Phishing Phone Calls
  • Subject line: Social Security Number has been compromised
  • Sender: 888-phone number
  • Please delete the message and do not call to share your SSN.

May 5, 2019

  • Phishing email
  • Subject line: Pets
  • Sender:
  • Please delete the email looking for a pet walker.

May 1, 2019

  • Phishing email
  • Subject line: You’ve been hacked
  • Sender:
  • Please delete this email and reset your password using Rivier’s password reset tool.

November 28, 2019

  • Phishing email
  • Subject line: Earn while doing what you love: Shopping
  • Sender: Lisa Mack
  • Please delete

October 31, 2019

  • Phishing/Ransom email
  • Subject line: Password must be changed
  • Claim: A number of people have reported receiving an email claiming that a programmer hacked your password and for a certain fee they will solve your problem.
  • Facts: They do not have your password. They may have an old one from a breach 5 years ago.
  • What to do:  Do not open or click on anything. Report to IT. If it is a password you still use, make sure you change it on any site by using each site’s password reset utility. Report to IT at itsupport@rivier.edu

October 22, 2019

  • Extortion Emails
  • We recently have had a number of people receive extortion emails stating the bad guys have your password and will send incriminating emails to everyone in your contact lists.  Ignore these emails, this is a hoax.  Please contact itsupport@rivier.edu with any questions.

October is Cyber Security Month

  • Take this time to read about important things each of us can do to protect ourselves at home, school, place of work and community infrastructure.
  • Interested in a career in cybersecurity or know someone who might be? Click here to learn more about careers in Cyber Security.  Rivier is starting a program this fall – check it out!
  • Bookmark this page to stay up to date on latest cybersecurity issues!