Answers to Questions about MFA (Multi-Factor Authentication)

Below are some frequently asked questions and answers.

Does MFA change the way I log into my computer/laptop/VDI?

No. MFA is only used for Rivier email and other Office 365 services such as OneDrive.


Will I need to enter a code from my phone every time I log into email?

No. You can choose to sign into your email for up to 60 days (per location) before it prompts you to re-verify with a code.


Will I need to use MFA to check email on my phone?

Yes. You will be prompted every 60 days to enter a code, even on your mobile phone.


What happens if I forget my mobile phone?

Contact and we will temporarily disable MFA for you. You can also call the help desk at (603) 897-8631.


I don’t have a mobile phone or do not wish to use my personal mobile phone number.

Not a problem. Please set up MFA by choosing “Call me” and enter your direct office number.
Note: If you set up MFA using your office phone number, you may not be able to check email away from your desk.


Can I use a personal email address to verify myself?

No. Microsoft does not allow you to use an email address to verify yourself.


Is there an alternative to receiving a text message or a voice call?

Yes! We recommend using the Microsoft Authenticator app. Authenticator is a free app that can be found in the Apple App Store (iPhones) and the Google Play Store (Android phones). After configuring the app, you can verify by receiving a “push” notification on your screen. Simply press “Approve” on your phone’s screen and you are logged in! There are no codes to type and you don’t have to receive any text messages. IT can help you set it up, or you can set it up yourself by visiting this site: Microsoft Authenticator is free.


How do I log into shared mailboxes?

Nothing changes. You can still find your shared mailboxes in Outlook, or open them through Outlook on the web.
Note: If you are using a separate username and password to log into a shared mailbox, please contact us right away!


Do I need to use or remember the app password?

Most users will never need to use an app password. You can safely ignore this if you see it when setting up MFA. The only known exception is if you are a Skype for Business user. Please contact IT if you have any questions about setting up Skype for Business after enabling MFA.

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