MFA Apple macOS Users – Important Info

Many older versions of Microsoft Office for Mac do not support MFA. Please make sure you are using the latest version:

  1. Uninstall Microsoft Office for Mac software from your Mac/MacBook.
  2. Update macOS to the latest version.
  3. Reinstall the latest version of Microsoft Office for Mac. Open https://office.com, sign in with your Rivier email address and password, and click the Install Office button.
  4. Open Outlook for Mac and start the MFA sign-in process.

Are you getting prompted to enter your password over and over and it doesn’t stop?

We’ve also been told that these instructions solve that issue: https://community.spiceworks.com/how_to/144993-fix-outlook-for-mac-2016-prompting-for-office-365-credentials-on-every-start

Still stuck? Contact us at x8469 or visit the help desk in STH201.

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