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Rivier University Information Technology

Resources for students, faculty, and staff

 
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17 Articles General

  • How to reset your password (for faculty, staff, and students)
  • I am locked out of my Rivier PC or account!
  • How do I get responsive yet safe access to IT support during Covid-19?
  • What Computer/Laptop Should I Buy?
  • KnowBe4 Training Help
  • I’m Having Problems With My Sema4 Account
  • Downloading and Using Respondus Monitor LockDown Browser
  • Help! I Accidentally Deleted Data!
  • How to Recover Deleted Email or Files
  • I Left Rivier University. What happens to my account, data, and email address?
  • VDI Unavailable
  • Onboarding – Info for New Employees
  • Connecting to Wired Network in Residence Halls (Gaming Consoles, etc.)
  • How to Put Money on your University OneCard (RaiderBucks) Account
  • How do I Access Xfinity on Campus (Xfinity Stream) (Rivier’s Comcast Cable TV Offering)
  • Student Distribution Lists and Their Descriptions
  • How do I get a copy of the IT Orientation Handbook?

11 Articles Multi-Factor Authentication (MFA)

  • MFA When Traveling
  • FAQ: Frequently Asked Questions MFA
  • MFA – Start Here (Help Me Choose)
  • Check For Suspicious Account Sign-in Activity
  • MFA Setup Instructions – Authenticator App (Recommended)
  • MFA Setup Instructions – Text Messaging
  • MFA Setup Instructions – Voice Call
  • MFA Sign-in Instructions (Post-Setup)
  • MFA: Check for Registered Devices
  • MFA and iPhone Mail
  • MFA Apple macOS Users – Important Info

8 Articles Work and Learn From Home

  • How-to: Access Office 365 on a Chromebook
  • Downloading and Using Respondus Monitor LockDown Browser
  • How do I access my Rivier technology resources remotely?
  • Setting Up Mitel Office Phone at Home (Teleworker)
  • Respondus Monitor and LockDown Browser on Chromebook
  • Voicemail – How to Access From Home
  • Mitel – Enabling Your Softphone on MiCollab Client
  • Mitel – MiCollab for Mobile Client

6 Articles Phone

  • Forward All Calls To Another Extension
  • Voicemail – How to Change Greeting from Phone
  • Setting Up Mitel Office Phone at Home (Teleworker)
  • Voicemail – How to Access From Home
  • Mitel – Enabling Your Softphone on MiCollab Client
  • Mitel – MiCollab for Mobile Client

9 Articles Email Support, Privacy, & Security

  • Help, All Meetings Are Now Teams Meetings!
  • How to Recover Deleted Email or Files
  • PII (Personally Identifiable Information): What Is It, and How Do I Keep It Secure?
  • Alternatives to Sending Unencrypted Email That Contains PII
  • I Set Up Mail Forwarding, But My Email Is Not Automatically Forwarding!
  • I Am Not Receiving All Email – How to Check Junk Mail and Quarantine
  • How to Encrypt Email with Microsoft 365 Message Encryption (OME)
  • How Do I Report Suspicious or Phishing Email? (Report Message Button)
  • How to Scan and Email a Document on the Library Copier

11 Articles Zoom and Web Conference Recording

  • Scheduling Meetings with Zoom and Canvas
  • Panopto Zoom Recording and Sharing How-To (Canvas Integration)
  • How to Create or Join a Microsoft Teams Team
  • Microsoft Teams How-To
  • Classroom A/V How-To (Video Instructions)
  • Logging into Panopto
  • Alternative to Zoom: Microsoft Teams
  • Zoom Client or Horizon Client (VDI) on Mac – Won’t Open
  • Zoom Screen Sharing: Host Only By Default
  • Zoom – How to Make Zoom More Secure Using a Waiting Room
  • Zoom Sign-On

7 Articles Office 365

  • How-to: Sync Teams Document Library Using OneDrive Sync
  • How To Restore Accidentally Deleted OneDrive or Teams Document Library Files
  • Help! I’m receiving ‘More Information Required’
  • Opening Shared Mailbox
  • How to Access Free/Discounted Microsoft Software (Including Office 365)
  • Why Must I Sign Into Office? (Using Office 365 in Computer Labs and Classrooms)
  • Logging Into Office 365 (Word, Excel, etc.) on Campus PCs

4 Articles Canvas

  • Scheduling Meetings with Zoom and Canvas
  • What Phone Number Should I Call to Get Canvas Support?
  • When I Log Into Canvas, I See Someone Else’s Coursework or Data
  • I Cannot Access Canvas

4 Articles FAQ: Windows

  • How to Map a Network Drive
  • Change Default App for File Type
  • Connecting to the Rivier Wi-Fi Network (RIVIER wireless)
  • How Do I Forget a Network Connection on my Windows 10 Device

4 Articles VMWare Horizon Client

  • How to access your VDI on a Thin Client
  • Updating VMware Horizon Client
  • VMware Horizon Client Fails to Install
  • VMware Horizon Client on Chromebook (VDI)

2 Articles Failsafe

  • Azure Virtual Desktop: How to Open AVD
  • Azure Virtual Desktop: Download AVD Remote Desktop Client

8 Articles Classroom

  • Classroom A/V How-To (Video Instructions)
  • Sylvia Trottier Hall – Nursing Labs
  • At start of class, the computer on podium does not display
  • Unsure of username or password for Podium
  • No volume at the podium
  • When Logging Into VDI, Message ‘No connection available’ Appears
  • DVD is playing, but not displaying on the projector
  • How do I use the Epson Projector to present wirelessly

8 Articles Printing

  • Printing at the Library
  • Logged into a VDI and I’m not seeing any printers I’ve already installed
  • Printing From Residence Halls – Installing a personal wireless printer
  • Adding Rivier Network Printers to VDI Session – Students Only
  • I’m printing (a PDF) and I get a blank page or nothing comes out!
  • FAQ about Printing Funds
  • How to Release Print Jobs from Library Copiers
  • Printing From a Wi-Fi Device on the RIVIER Network (Web Print)

6 Articles Web

  • eFaculty Support (Grade Submission)
  • MyRiv Error: “Unable to change terms at this time” in Chrome web browser
  • CAMS – Registration Issue
  • MyRiv Evaluation Error – Cannot See Grade
  • Copy or export bookmark or favorites from IE to Chrome
  • How do I make Chrome my Default Browser
 
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