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20 Articles General
- Employee Distribution Lists and Their Descriptions
- Trouble Paying My Bill or Accessing TouchNet
- How-to clear your cache for Chrome, Firefox and Edge
- How to change your default web browser on Windows 11
- Unsubscribing from RAVE Alerts/Inclement Weather Notifications
- I Need a Loaner Laptop
- Connecting to Wired Network in Residence Halls (Gaming Consoles, etc.)
- How to reset your password (for faculty, staff, and students)
- I am locked out of my Rivier PC or account!
- What Computer/Laptop Should I Buy?
- KnowBe4 Training Help
- I’m Having Problems With My Sema4 Account
- Help! I Accidentally Deleted Data!
- How to Recover Deleted Email or Files
- I Left Rivier University. What happens to my account, data, and email address?
- Onboarding – Info for New Employees
- How to Put Money on your University OneCard (RaiderBucks) Account
- How do I Access Xfinity on Campus (Xfinity Stream) (Rivier’s Comcast Cable TV Offering)
- Student Distribution Lists and Their Descriptions
- How do I get a copy of the IT Orientation Handbook?
6 Articles Azure Virtual Desktop (AVD) VDI
- AVD VDI Setup Guide
- AVD (Part 1): Download AVD Remote Desktop Client (Windows/macOS)
- AVD (Part 2): How to Sign Into AVD Remote Desktop
- AVD (Part 3): Browser Login (No Client App or Download Required)
- AVD (Part 4): Signing In from Chromebook / Android
- AVD (Part 5): Transferring Old Student Files to OneDrive
5 Articles Canvas
6 Articles Classroom
12 Articles Email Support, Privacy, & Security
- Phishing: I think I may have clicked on a Phishing Email
- Email Issue: I Have Email Addresses At Multiple Institutions And Can’t Sign In
- How to change the default browser for hyperlinks in Outlook
- Help, All Meetings Are Now Teams Meetings!
- How to Recover Deleted Email or Files
- PII (Personally Identifiable Information): What Is It, and How Do I Keep It Secure?
- Alternatives to Sending Unencrypted Email That Contains PII
- I Set Up Mail Forwarding, But My Email Is Not Automatically Forwarding!
- I Am Not Receiving All Email – How to Check Junk Mail and Quarantine
- How to Encrypt Email with Microsoft 365 Message Encryption (RMS)
- How Do I Report Suspicious or Phishing Email? (Report Message Button)
- How to Scan and Email a Document on the Library Copier
6 Articles FAQ: Windows
3 Articles Lockdown Browser
9 Articles Microsoft M365 (Formerly Office)
- Free Google Workspace Account
- How to change the default browser for hyperlinks in Outlook
- How-to: Sync Teams Document Library Using OneDrive Sync
- How To Restore Accidentally Deleted OneDrive or Teams Document Library Files
- Help! I’m receiving ‘More Information Required’
- Opening Shared Mailbox
- How to Access Free/Discounted Microsoft Software (Including M365, Formerly Office)
- Why Must I Sign Into M365 Office? (Using M365 in Computer Labs and Classrooms)
- Logging Into M365 (Word, Excel, etc.) on Campus PCs
12 Articles Multi-Factor Authentication (MFA)
- New for January 2024: Password Change Required For Risky Sign-Ins
- MFA When Traveling
- FAQ: Frequently Asked Questions MFA
- MFA – Start Here (Help Me Choose)
- Check For Suspicious Account Sign-in Activity
- MFA Setup Instructions – Authenticator App (Recommended)
- MFA Setup Instructions – Text Messaging
- MFA Setup Instructions – Voice Call
- MFA Sign-in Instructions (Post-Setup)
- MFA: Check for Registered Devices
- MFA and iPhone Mail
- MFA Apple macOS Users – Important Info
7 Articles Phone
- Mitel Phone User Guides and Quick Reference Sheets
- Forward All Calls To Another Extension
- Voicemail – How to Change Greeting from Phone
- Setting Up Mitel Office Phone at Home (Teleworker)
- Voicemail – How to Access From Home
- Mitel – Enabling Your Softphone on MiCollab Client
- Mitel – MiCollab for Mobile Client
7 Articles Printing
- Computer Lab Printing Info for Students
- Student Printing from Personal Devices: Papercut Mobility Print
- Student Print Funds and Print Release FAQ
- How to Release Print Jobs from Student Copiers at Library and Elsewhere
- Printing From Residence Halls – Installing a Personal Wireless Printer
- Staff and Faculty Printing: How to Add Printers
- Help: I’m printing (a PDF) and I get a blank page or nothing comes out!
6 Articles Web
6 Articles Work and Learn From Home
11 Articles Zoom and Web Conference Recording
- Zoom Room Cheat Sheet
- Scheduling Meetings with Zoom and Canvas
- Panopto Zoom Recording and Sharing How-To (Canvas Integration)
- How to Create or Join a Microsoft Teams Team
- Microsoft Teams How-To
- Classroom A/V How-To (Video Instructions)
- Logging into Panopto
- Alternative to Zoom: Microsoft Teams
- Zoom Screen Sharing: Host Only By Default
- Zoom – How to Make Zoom More Secure Using a Waiting Room
- Zoom Sign-On