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17 Articles General
- How to reset your password (for faculty, staff, and students)
- I am locked out of my Rivier PC or account!
- How do I get responsive yet safe access to IT support during Covid-19?
- What Computer/Laptop Should I Buy?
- KnowBe4 Training Help
- I’m Having Problems With My Sema4 Account
- Downloading and Using Respondus Monitor LockDown Browser
- Help! I Accidentally Deleted Data!
- How to Recover Deleted Email or Files
- I Left Rivier University. What happens to my account, data, and email address?
- VDI Unavailable
- Onboarding – Info for New Employees
- Connecting to Wired Network in Residence Halls (Gaming Consoles, etc.)
- How to Put Money on your University OneCard (RaiderBucks) Account
- How do I Access Xfinity on Campus (Xfinity Stream) (Rivier’s Comcast Cable TV Offering)
- Student Distribution Lists and Their Descriptions
- How do I get a copy of the IT Orientation Handbook?
11 Articles Multi-Factor Authentication (MFA)
- MFA When Traveling
- FAQ: Frequently Asked Questions MFA
- MFA – Start Here (Help Me Choose)
- Check For Suspicious Account Sign-in Activity
- MFA Setup Instructions – Authenticator App (Recommended)
- MFA Setup Instructions – Text Messaging
- MFA Setup Instructions – Voice Call
- MFA Sign-in Instructions (Post-Setup)
- MFA: Check for Registered Devices
- MFA and iPhone Mail
- MFA Apple macOS Users – Important Info
8 Articles Work and Learn From Home
- How-to: Access Office 365 on a Chromebook
- Downloading and Using Respondus Monitor LockDown Browser
- How do I access my Rivier technology resources remotely?
- Setting Up Mitel Office Phone at Home (Teleworker)
- Respondus Monitor and LockDown Browser on Chromebook
- Voicemail – How to Access From Home
- Mitel – Enabling Your Softphone on MiCollab Client
- Mitel – MiCollab for Mobile Client
6 Articles Phone
9 Articles Email Support, Privacy, & Security
- Help, All Meetings Are Now Teams Meetings!
- How to Recover Deleted Email or Files
- PII (Personally Identifiable Information): What Is It, and How Do I Keep It Secure?
- Alternatives to Sending Unencrypted Email That Contains PII
- I Set Up Mail Forwarding, But My Email Is Not Automatically Forwarding!
- I Am Not Receiving All Email – How to Check Junk Mail and Quarantine
- How to Encrypt Email with Microsoft 365 Message Encryption (OME)
- How Do I Report Suspicious or Phishing Email? (Report Message Button)
- How to Scan and Email a Document on the Library Copier
11 Articles Zoom and Web Conference Recording
- Scheduling Meetings with Zoom and Canvas
- Panopto Zoom Recording and Sharing How-To (Canvas Integration)
- How to Create or Join a Microsoft Teams Team
- Microsoft Teams How-To
- Classroom A/V How-To (Video Instructions)
- Logging into Panopto
- Alternative to Zoom: Microsoft Teams
- Zoom Client or Horizon Client (VDI) on Mac – Won’t Open
- Zoom Screen Sharing: Host Only By Default
- Zoom – How to Make Zoom More Secure Using a Waiting Room
- Zoom Sign-On
7 Articles Office 365
- How-to: Sync Teams Document Library Using OneDrive Sync
- How To Restore Accidentally Deleted OneDrive or Teams Document Library Files
- Help! I’m receiving ‘More Information Required’
- Opening Shared Mailbox
- How to Access Free/Discounted Microsoft Software (Including Office 365)
- Why Must I Sign Into Office? (Using Office 365 in Computer Labs and Classrooms)
- Logging Into Office 365 (Word, Excel, etc.) on Campus PCs
4 Articles Canvas
4 Articles FAQ: Windows
4 Articles VMWare Horizon Client
2 Articles Failsafe
8 Articles Classroom
- Classroom A/V How-To (Video Instructions)
- Sylvia Trottier Hall – Nursing Labs
- At start of class, the computer on podium does not display
- Unsure of username or password for Podium
- No volume at the podium
- When Logging Into VDI, Message ‘No connection available’ Appears
- DVD is playing, but not displaying on the projector
- How do I use the Epson Projector to present wirelessly
8 Articles Printing
- Printing at the Library
- Logged into a VDI and I’m not seeing any printers I’ve already installed
- Printing From Residence Halls – Installing a personal wireless printer
- Adding Rivier Network Printers to VDI Session – Students Only
- I’m printing (a PDF) and I get a blank page or nothing comes out!
- FAQ about Printing Funds
- How to Release Print Jobs from Library Copiers
- Printing From a Wi-Fi Device on the RIVIER Network (Web Print)