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36 Articles Help Desk
- VMware Horizon Client on Chromebook (VDI)
- Zoom Screen Sharing Change March 2020
- Xfinity message – Limited Programming
- Zoom – How to Make Zoom More Secure
- I set up mail forwarding, but my email is not automatically forwarding!
- Zoom How-To
- What phone number should I call to get Canvas support?
- LockDown Browser Info
- When I login to Canvas, I see someone else’s coursework or data
- Opening Shared Mailbox
- Answers to Questions about MFA (Multi-Factor Authentication)
- I am not receiving all email – How to check Junk Mail and Quarantine
- How to Map a Network Drive
- Phish Alert Button is Missing
- How do I get a copy of the IT Orienation Handbook?
- Logging Into Office 365 (Word, Excel, etc.) on Campus PCs
- Zoom Client or Horizon Client (VDI) on Mac – Won’t Open
- LockDown Browser on Chromebook
- VMware Horizon Client Fails to Install
- Change Default App for File Type
- My computer is running slowly / Where can I get free antivirus software?
- My computer will not turn on.
- I am locked out of my Rivier PC or account!
- My computer locks up or crashes.
- My PC gives me a blue screen / Won’t start
- How do I install a licensed copy of Outlook on my PC?
- I cannot access Canvas.
- How to reset your password (for faculty, staff, and students)
- How to recover deleted email or files
- How to put money on your University Onecard (RaiderBucks) account
- Connecting to the Rivier Wi-Fi with Windows 10
- How do I report suspected phishing emails?
- How do I make Chrome my Default Browser
- How do I Access Xfinity on Campus (Xfinity Stream)
- When logging into VDI, Message ‘No connection available’ appears
- The computer or vdi is not on campus.rivier.edu domain
10 Articles Multi-Factor Authentication (MFA)
- MFA – Start Here (Help Me Choose)
- MFA Setup Instructions with Text Messaging
- MFA Setup Instructions – Voice Call
- MFA Setup Instructions – Authenticator App (Recommended)
- MFA and Outlook 2016 – Fix Lockup at Startup
- MFA Frequently Asked Questions (FAQ / Q&A)
- MFA Sign-in Instructions (Post-Setup)
- MFA and iPhone Mail
- MFA and VDI
- MFA Apple macOS Users – Important Info
14 Articles Work From Home
- Alternative to Zoom – Microsoft Teams
- Voicemail – How to Change Greeting from Phone
- Zoom Client or Horizon Client (VDI) on Mac – Won’t Open
- Setting Up Mitel Office Phone at Home (Teleworker)
- LockDown Browser on Chromebook
- VMware Horizon Client Fails to Install
- Voicemail – How to Access From Home
- Zoom Screen Sharing Change March 2020
- Mitel – Enabling Your Softphone on MiCollab Client
- Mitel – MiCollab for Mobile Client
- Zoom – How to Make Zoom More Secure
- Zoom How-To
- Zoom – Download Recordings
- Upgrade to Zoom 5.0 Before May 30
5 Articles Phone
8 Articles Classroom
- Someone has locked the computer in the podium (classroom)
- At start of class, the computer on podium does not display
- Unsure of username or password for Podium
- No volume at the podium
- When logging into VDI, Message ‘No connection available’ appears
- DVD is playing, but not displaying on the projector
- The computer or vdi is not on campus.rivier.edu domain
- How do I use the Epson Projector to present wireless
8 Articles Printing
- Logged into a VDI and I’m not seeing any printers I’ve already installed
- Printing From Residence Halls – Installing a personal wireless printer
- Adding Rivier Network Printers to VDI Session – Students Only
- I’m printing (a PDF) and I get a blank page or nothing comes out!
- FAQ about Printing Funds
- How to Release Jobs from Library Copiers
- Printing From a Wi-Fi Device on the RIVIER Network (Web Print)
- How to add a printer in Windows 10 (the easy way)